Evaluate customer's software environment and business process. Develop strategy to best leverage the Microsoft Dynamics CRM Platform. Implement, integrate, document, customize, configure, train and support the customers software package. Provide exceptional customer support by establishing strong relationships with stakeholders. Develop best practices which coincide with institutional goals. Provide usable resources to assist end users in operation of software package. Conduct continuous on boarding by specially training power users which allow for a more autonomous operation.
Worked along the systems team to implement and maintain internal I.T infrastructure. Provided internal desktop and network support for line employees. Administered and supported a number of enterprise wide Saas products. Purchased, maintained, and inventoried all hardware including, servers, laptops, cellphones, peripherals, etc. Took ownership of all VOIP related issues including; deployment, scaling, customization, and support. Heavily involved in the on-boarding and adoption process of various company wide systems and systems updates. Responsible for all physical hardware deployment.
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