Self motivated individual, equipped with the managerial and technical skill
sets necessary to successfully oversee facilities. Proactively tackles issues with accuracy and a concern for the safety of personnel and customers.
Measured and marked dimensions and reference points accurately.Measured instruments to verify compliance with precise specifications.Dismantled and inspected components and adjusted and repaired them as necessary.Trained, directed and instructed apprentices and helpers.Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.Tracked shop cutting tool usage and sharpened and replaced cutting tools.Measured, marked and indicated proper dimensions and reference points on materials and work pieces for future reference.Calculated and set controls to regulate machining factors like part speed, feed, coolant flow, depth and angle of cut and clamping methods.Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.Operated hand tools, drill presses, riveting machines and tap burners.Maintained logs, lists and files and promptly completed all necessary paperwork.
Managed team of twenty professionals. Reduced and controlled expenses . Took necessary steps to meet customer needs and effectively resolve service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Took initiative to find extra tasks when scheduled duties were completed. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards.Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Carefully prepared weekly payroll to keep up with projected revenue for the week. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.
Managed organization's largest region and performed full sales cycle duties. Established more than 30 new accounts. Retained and ensured proper handling and care of 150 existing client accounts. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards.
Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Key member of global distribution operations team. Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Operated shipping system efficiently and accurately.Resolved service issues in a timely manner, including coordinating and processing returns.Oversaw warehousing and storage practices and housekeeping.Received incoming shipments and reviewed contents against purchase order for accuracy.Rotated stock by code and receiving date. Entered data into computer to produce reports. Followed proper selection procedures as established by the company.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Verified and recorded the count and condition of cargo received.Removed pallets, freezer boxes and damaged products from returning trailers.
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