mers account integration team lead resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
To secure a position in an organization that offers challenges and opportunities for my career development and that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Southern University Baton Rouge, Louisiana Expected in May 1987 B.S : Marketing - GPA : Marketing
Amber University Dallas County Community College Garland, Texas Expected in February 1997 MBA : Management - GPA : Management
Work Experience
Arthur J Gallagher & Co. - MERS Account - Integration Team Lead
Boca Raton, FL, 05/2005 - Present
  • Client Manager liaison.
  • Assisted in developing the Mortgage Electronic Registration System (MERS), an innovative online process that simplifies the way mortgage ownership and servicing rights are originated, sold and tracked.
  • MERS eliminates the need to prepare and record assignments when trading residential and commercial mortgage loans.
  • Recommend ways for process improvement.
  • Responsible for being the primary communication point for customers regarding all aspects of the Integration process to the MERS application.
  • Manage a team that provides daily integration support to customers with technical questions and issues.
  • Facilitate the implementation of firewall tunnels between the customers FW engineers and HPE's FW engineers.
  • Facilitate meetings for the resolution of issues that arise during the integration cycle.
  • Generate monthly statistical reports.
  • Coordinate and manage server or software upgrades.
  • Compose test plans and test scripts for testing system enhancements and corrections.
  • Interact with the customer routinely to chart the progress of member interface development.
ELECTRONIC DATA SYSTEMS - COMMERCIAL CARD - Advanced Business Services Analyst
City, STATE, 04/2003 - 05/2005
  • Responsible for managing and supporting Commercial Card clients with Spectrum mainframe system and custom designed Internet Applications.
  • Coordinated testing system changes and enhancements.
  • Provided daily production support to Commercial Card clients using Spectrum (Commercial Cards Mainframe Application) and our custom designed Internet applications (On-Line Expense, iTracer, On-Line Account Maintenance, and On-Line Statement).
  • Developed System Test plans, Business Designs, and Problem Description documents.
  • Utilized EZtrieve and Macro tools for testing and comparison of data.
  • Gained significant Commercial Card Industry knowledge.
  • Oversaw Card Production Operation with Oberthur Card Services and the Commercial Card customers.
City, STATE, 10/2000 - 04/2003
  • Responsible for business and technical support to the Operations group.
  • Monitored Relocations Business Services System used as the application for the group.
  • Developed and facilitated the System Change Committee which consisted of the business user.
  • Changes and enhancements were submitted, reviewed and approved (or denied).
  • Gathered requirements and wrote business designs for enhancements approved via the System Change Committee.
  • Developed the Business Continuity Plan for Relocation Services.
  • Gathered requirements from the customer to custom develop a Relocation Customer Center Website.
  • Facilitated Relocation Customer Center Website classes to EDS business users and external clients.
  • Assisted in gathering information for proposals and RFP's for potential clients.
ELECTRONIC DATA SYSTEMS - FIRST AMERICAN/EXCELIS - Advanced Business Services Analyst - Project Lead
City, STATE, 01/1998 - 10/2000
  • Project Leader for Acquisitions and Conversions of Client Mortgage portfolio to Excelis MLS System.
  • Performed required data mapping to interface the new and old systems.
  • Completed transfer with a less than 2% error rate.
  • SAS (Excelis In-house system), TSO and JCL tools required for problem solving and corrective action.
  • Coordinated project status meetings with clients and application changes with development team.
  • Facilitated the testing of a code generator application (written in JAVA) designed for Business Analyst for the current process of a mortgage portfolio conversion.
  • Developed specifications and tested system changes.
  • Gained significant knowledge of Acquisitions and Conversions.
City, STATE, 05/1997 - 01/1998
  • Assisted in developing EAGLE 1 Tax System.
  • Requirements gathering and tested system changes.
  • Facilitated EAGLE 1 training to First American team members.
  • Gained significant knowledge of tax outsourcing process within the title insurance industry.
Acquisitions, Business Analyst, conversion, Client, clients, firewall, insurance, interface development, Internet Applications, JAVA, JCL, Mainframe, managing, meetings, mortgage loans, problem solving, process improvement, progress, Project Leader, proposals, Requirements gathering, RFP, SAS, scripts, Tax, technical support, TSO, upgrades, Website, written

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Resume Overview

School Attended

  • Southern University
  • Amber University Dallas County Community College

Job Titles Held:

  • MERS Account - Integration Team Lead
  • Advanced Business Services Analyst
  • Advanced Business Services Analyst
  • Advanced Business Services Analyst - Project Lead
  • Business Services Analyst


  • B.S
  • MBA

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