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Merchant Resume Example

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MERCHANT
Professional Summary
Customer Service Representative with over 20 years of experience. Motivated to use that experience to cultivate and maintain client relationships. Proven to be flexible in dynamic environments, able to adapt to changing situations and needs.
Skills
  • Patient
  • Exceptional communication skills
  • Customer-oriented
  • Adherence to high customer service standards
  • Creative problem solver
  • Complaint Handling/Problem Resolution
Work History
Merchant, 10/2012 to Current
Trader Joe's – San Carlos, Ca
  • Established long lasting relationships with customers through product knowledge and attentive customer service.
  • Recovered customer loyalty through exceptional customer service, resolving their issues quickly and completely.
  • Routinely answered customer questions regarding merchandise, availability and pricing.
  • Developed reputation as an efficient service provider and section leader with high levels of accuracy.
  • Examined merchandise to verify that it was correctly priced, displayed and of excellent quality.
  • Increased profits through effective ordering and troubleshooting profit loss areas.
  • Contributed to store success by consistently exceeding section monthly sales goals by 15-20%.
Mate, 07/2008 to 10/2012
Trader Joe's – San Carlos, Ca
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 15 to 25 Crew Members at any given time.
  • Assigned Crew Members to specific duties to best meet the needs of our customers experience and the store.
  • Trained and evaluated Crew Members in ordering, merchandising, POS and customer service.
Crew Member, 01/2007 to 07/2008
Trader Joe's – San Carlos, Ca.
  • Consistently provided exceptional customer service.
  • Operated POS system with accuracy and efficiency.
  • Lead a team of five Crew Members responsible for daily maintenance of the perishable section of the store. 
  • Trained new Crew Members in proper rotation, stocking of sections, customer service and POS.
Assistant Manager, 1998 to 2006
Starbucks Coffee Company – Fremont, Ca
  • Managed staff of 20-30 partners and 4-6 shift supervisors.
  • Complied with company standards for merchandising, stocking and storing product.
  • Conducted successful cash audits at the end of each shift.
  • Created customer loyalty by remembering personal preferences, names and allergy information.
  • Assigned partners to specific duties to best meet the needs of the cafe.
  • Reported to the district manager regarding all store and staff issues.
Education
Associate of Arts: General, 2000
De Anza College - Cupertino Ca.
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Resume Overview

Companies Worked For:

  • Trader Joe's
  • Starbucks Coffee Company

School Attended

  • De Anza College

Job Titles Held:

  • Merchant
  • Mate
  • Crew Member
  • Assistant Manager

Degrees

  • Associate of Arts : General , 2000

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