Merchandising Operations Senior Specialist Resume Example

• Completes specific activities in support of defined centralized quoting model
• Reviews details and measurements for service providers to determine whether project should be approved
• Creates initial quote that includes necessary labor and product information to submit to stores for final processing and sale to customer
• Collaborates with service providers and store employees to support flooring and Window treatments departments
• Automatic call distributor handling phone calls to assist stores, providers and customers
• Proficient in installation management system, installed sales selling tool, and Made 2 Order
• Provides department and team support by mentoring and sharing feedback regarding work activities, company policies, scope of work, system updates and sales promotions
• Transfers data from service providers details into a program to build accurate quotes with meeting SLA (Service Level Agreement)
• Facilitates new coordinators through monthly mentor led courses called CQU to learn principles of central quoting

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.