merchandising manager customer service manager resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Self-motivated Merchandising Manager with excellent experience in supervising day-to-day operations, maintaining promotions and planning purchases. Successful in meticulously managing inventory, and managing sales promotions. Personable communicator motivated to quickly resolve customer issues to maintain satisfaction and customer loyalty. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Performance Evaluations
Work Prioritization
Decision Making
Policy Enforcement
Workflow Management
Positive and Constructive Feedback
Verbal and Written Communication
Handling Escalations
Team Building and Leadership
Delegating Work
Talent Development
Hiring and Training
Pricing Updates
Recruitment and Hiring
Onboarding and Orientation
Staff Training
Project Planning
Teamwork and Collaboration
Scheduling and Coordinating
Employee Coaching and Motivation
Team Leadership
Relationship Building
Process Improvement
Education and Training
Kilgore CollegeKilgore, TXExpected in ā ā:Nursing - GPA:
Experience
Von Maur - Merchandising Manager, Customer Service Manager Orland Park, IL, 10/2018 - 10/2022
Increased sales through targeted merchandising plans and stocking of desirable inventory.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Placed prices and descriptive signage to enhance displays and promote items.
Tracked sales trends and recommended adjustments to maximize departmental profitability.
Developed pricing promotions and markdowns to meet sales and margin targets.
Executed multiple projects simultaneously, coordinating and prioritizing tasks.
Set direction for supervisory team and front-line staff to drive consistency of guest experience.
Transformed consumer feedback and fashion trends into successful product assortments.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Delivered continuous training to associates to maximize performance and customer relations skills.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Communicated and coordinated planogram execution with store management.
Built product displays and placed appropriate signage for merchandise.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Monitored weekly, monthly and quarterly achievement goals.
Dover Corporation - Department Manager Mount Juliet, TN, 10/2017 - 10/2018
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Performed opening and closing duties as part of management team and handled cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Handled shift overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Grew department's team and technical capabilities with hiring and training of talented individuals.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Employed process improvement initiatives within department.
Executed targeted merchandising and promotional plans to meet department sales goals.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assisted in gathering and moving materials and equipment for assigned displays.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Printed labels and tags for for-sale merchandise.
Displayed appropriate signage for products and sales promotions.
Communicated and coordinated planogram execution with store management.
Built product displays and placed appropriate signage for merchandise.
Tractor Supply Company - Team Lead City, STATE, -
Delegated daily tasks to team members to optimize group productivity.
Fostered positive employee relationships through communication, training and development coaching.
Operated forklifts and overhead cranes to move supplies and finished products.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Offered training and support to keep team members motivated and working toward objectives.
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