merchandiser resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Product Inventory Counts
  • Reliable and punctual
  • Banking product sales
  • Banking document preparation
  • Cash handling and management
  • Customer service support
Work History
Merchandiser, 09/2016 to 06/2019
The Scoular CompanyMinneapolis, MN,
  • Verified products appeared at correct locations in proper quantities.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Arranged consistent shelves, bins and racks by following established planograms.
  • Changed shelves, racks and displays to meet new schematic designs.
Bank Clerk, 03/2001 to 02/2005
Ballston Spa National BankBallston Spa, NY,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Advised clients on mortgage, education and personal loans.
Mortgage Loan Processor, 01/1997 to 09/2000
Conduent IncorporatedMather, CA,
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Explained different types of loans pertaining to client situations.
  • Planned and dealt with payment schedules.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Assisted senior-level credit officers with complex loan applications.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
Banking Specialist, 09/1993 to 12/1996
Sparkasse AschaffenburgCity, STATE,
  • Opened new accounts and made changes to existing accounts.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Identified customer desires and goals through needs-based sales tactics.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Responded to customer concerns and questions on daily basis.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
No Degree: Google IT Support Professional Certificate , Expected in
Coursera - Online,
Abitur: , Expected in
Fachoberschule - Aschaffenburg,
Sparkasse Kaufmann : Banking, Financial Services, Loans , Mortgages, Expected in 12/1995
Sparkassen Akademie - Landshut, Germany,
Bankkauffrau Industrie Und Handelskammer: Banking And Financial Services, Expected in 07/1993
Berufsschule (Vocational School) - Aschaffenburg,

Google IT Support Professional Certificate

Certificate of Proficiency, Cambridge University

Additional Information

Hard working, quick to learn

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Resume Overview

School Attended

  • Coursera
  • Fachoberschule
  • Sparkassen Akademie
  • Berufsschule (Vocational School)

Job Titles Held:

  • Merchandiser
  • Bank Clerk
  • Mortgage Loan Processor
  • Banking Specialist


  • No Degree
  • Abitur
  • Sparkasse Kaufmann
  • Bankkauffrau Industrie Und Handelskammer

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