Merchandise Associate Resume Example
Reliable and flexible individual with 19 years of experience working in face to face customer service roles, as a Customer Service Agent and Flight Attendant. Offering a superb work ethic with a positive attitude, professional image both in conduct and in appearance. A safety focused, customer service oriented individual with a passion for the aviation industry. An effective communicator who is dedicated to exceeding customer service, safety and regulatory requirements. Motivated, service-driven individual who is punctual and maintains a positive, approachable and accommodating attitude while delivering extraordinary service to all customers. Dedicated to ensuring the safety and comfort of the passengers on board the aircraft at all times. A team player known for excellent customer relations and welcoming attitude. It would be an honor to be part of the team, willing to relocate if needed.
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- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Arranged consistent shelves, bins and racks at designated locations by following established planograms.
- Created attractive displays to promote items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Greeted, serviced and thanked all customers.
- Helped customers complete online purchases
- Prepared online purchases for delivery
- Assisted customers with price checking and finding requested items in store.
- Supported promotional plans by updating signage with price changes, and moving heavy merchandise around store for display and advertisement.
- Promoted customer and crew safety by maintaining airline and federal aviation regulations at all times
- Attend training in customer service, conflict resolution techniques, and safety procedures
- Answered customer questions and resolved issues that arose during flights
- Served beverages and snacks, and provided information about In-flight offerings to customers
- Administered first aid to customers experiencing medical emergencies
- Assisted customers with special needs including unaccompanied minors
- Politely greeted incoming passengers and provided direction to seat locations to facilitate 98 percent on time boarding process
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maximized storage space by monitoring and offering assistance when needed in correct ways of stow luggage in overhead compartments and under seats.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Currently enrolled in an online Certificate Course with MedCerts, anticipated graduation date of September 2021.
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Resume Overview
School Attended
- GED Testing Center
- MedCerts
Job Titles Held:
- Merchandise Associate
- Grocery Associate
- Flight Attendant, 15 Years
- Customer Service Agent, 4 Years
Degrees
- GED
No Degree : Certified Medical Administrative Assistant
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