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Merchandise Associate Resume Example

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MERCHANDISE ASSOCIATE
Professional Summary

Reliable and flexible individual with 19 years of experience working in face to face customer service roles, as a Customer Service Agent and Flight Attendant. Offering a superb work ethic with a positive attitude, professional image both in conduct and in appearance. A safety focused, customer service oriented individual with a passion for the aviation industry. An effective communicator who is dedicated to exceeding customer service, safety and regulatory requirements. Motivated, service-driven individual who is punctual and maintains a positive, approachable and accommodating attitude while delivering extraordinary service to all customers. Dedicated to ensuring the safety and comfort of the passengers on board the aircraft at all times. A team player known for excellent customer relations and welcoming attitude. It would be an honor to be part of the team, willing to relocate if needed.

Skills
  • Conflict Resolution, ability to remain positive, respectful and understanding during challenging situations and/or passenger conflict
  • Abide by all Company Policy Adherence information, Code of Conduct, Employee Handbook, Flight Attendant Manual and Code Share Partner Standards
  • Follow all Aviation Regulations as outlined
  • Familiar with Infant AED and CPR
  • Verbal and written communication skills
  • Follow all Safety and compliance procedures as mandated
  • Food and beverage preparation
  • Perform duties related to unforeseen medical emergencies
  • Proper operation of opening and closing aircraft doors
  • Greet customers as they board and deplane the aircraft
  • Inform passengers of federal aviation regulations before push back, during flight and prior to landing
  • Assists passengers in stowing carry on baggage weighing up to and including 35 pounds
  • Explain the use of safety equipment to passengers in a clear, concise manner
  • Maintain a thorough working knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft
  • Maintained a neat and orderly cabin environment
  • Contributed to a reliable and on time operation by working with other crew members to meet all report times, departure times
Work History
Merchandise AssociateCompany Name - City, State01/2021 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Arranged consistent shelves, bins and racks at designated locations by following established planograms.
  • Created attractive displays to promote items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Greeted, serviced and thanked all customers.
Grocery AssociateCompany Name - City, State09/2020 - 01/2021
  • Helped customers complete online purchases
  • Prepared online purchases for delivery
  • Assisted customers with price checking and finding requested items in store.
  • Supported promotional plans by updating signage with price changes, and moving heavy merchandise around store for display and advertisement.
Flight Attendant, 15 YearsCompany Name - City, State03/2005 - 07/2019
  • Promoted customer and crew safety by maintaining airline and federal aviation regulations at all times
  • Attend training in customer service, conflict resolution techniques, and safety procedures
  • Answered customer questions and resolved issues that arose during flights
  • Served beverages and snacks, and provided information about In-flight offerings to customers
  • Administered first aid to customers experiencing medical emergencies
  • Assisted customers with special needs including unaccompanied minors
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate 98 percent on time boarding process
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Maximized storage space by monitoring and offering assistance when needed in correct ways of stow luggage in overhead compartments and under seats.
Customer Service Agent, 4 YearsCompany Name - City, State03/2001 - 02/2005
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored security and maintained operational protocols.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
Education & Credentials
GEDGED Testing Center - City
No Degree: Certified Medical Administrative AssistantMedCerts - City
  • Currently enrolled in an online Certificate Course with MedCerts, anticipated graduation date of September 2021.
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Resume Overview

School Attended

  • GED Testing Center
  • MedCerts

Job Titles Held:

  • Merchandise Associate
  • Grocery Associate
  • Flight Attendant, 15 Years
  • Customer Service Agent, 4 Years

Degrees

  • GED
    No Degree : Certified Medical Administrative Assistant

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