Versatile administrative assistant offering administrative experience in both corporate and non-profit office environments.
Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees.
Participated in various incentive programs and contests designed to support achievement of production goals. Developed tools to track and monitor personal sales opportunities, deals in progress and finished contracts. Recommended and helped customers select the best membership based on their needs. Served as liaison between customers and our business office during off hours. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner.
Planned meetings, ordered meals and prepared conference rooms for quarterly meetings.Made copies, sent faxes, answered a multi-line phone and handled incoming and outgoing correspondence. Verified that information in the computer system was up-to-date and accurate. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Prepared training materials and kept the training schedules for our workplace trainers.
Processed applications, corrections, endorsements and cancellations.Prepared necessary paperwork to process monthly renewals. Provided high-quality customer service and follow through on a daily basis to the underwriters. Cross-trained and provided back-up for other team members when needed.
Motivate & encourage a group of 15-25 participants in a 60 minute cardio kickboxing class. Learn and lead a new class quarterly. Work together as a team with other instructors to most effectively teach our class.
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