Membership Counselor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I currently work at a gym, where I sign members up and manage their accounts. I help members understand how the equipment works and how to operate it safely. I help members with workout plans if they have questions or need advice. I also work with my co-workers to keep the gym clean and also the locker rooms. I was the lead bartender at a Mexican restaurant, I was able to learn how to write orders in Spanish for the cooks in the kitchen. I could make any drink as long as I knew the recipe and was able to come up with drinks on my own. I had many customers come to see me just because of the drinks that I made. I still have a large amount of drink recipes that I have memorized. I am able to multitask and keep up with many things all at once because of working as a bartender. I had to prepare for big events like Cinco De Mayo and New years. I had to keep up with ordering liquor, beer, and wine as well as make the schedule for the other bartenders. I trained new bartenders and taught them how to write the orders in Spanish. I have been working with Auto CAD and solid works in school since 2010; I took Drafting and architectural classes in high school. I have become fairly capable with anything mechanical, anytime my motorcycle or Jeep has a problem I can usually figure it out and fix it myself. I feel like being able to understand mechanical parts is vital to drafting.

  • Safety standards and protocols
  • Supervision
  • Customer service
  • Ordering Bar Supplies
  • Liquor, Beer and Wine Knowledge
  • Classic Cocktails
  • Sales
  • Cleaning
  • New hire training
  • Cash register operations
  • Payment collection
  • POS Systems
  • Cash Drawer Management
  • Relationship development
  • Business operations
  • Responsible Alcohol Service
  • Menu Memorization
  • Health Codes Compliance
  • Changing Beer Kegs
  • Cash Handling
  • Ordering Procedures
  • Attending multiple customers
  • Customer assistance
  • Credit card processing
  • Identification Checks
Work History
05/2019 to Current Membership Counselor Brick Bodies | Timonium, MD,
  • Signed up individuals for gym memberships, and clearly explained the rules of the gym and how the billing works.
  • Cleaned gym equipment and the locker room.
  • Maintained the gym equipment.
  • Answered the phone and helped members with their accounts.
  • Helped members with their workout routines if they had any questions or wanted advice.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Used consultative sales approach to understand and meet customer needs.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
11/2016 to 08/2018 Bartender Eataly | San Jose, CA,
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
09/2010 to 08/2012 Cashier Burger King Corporation | Robins Air Force Base, GA,
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
Expected in 06/2012 High School Diploma | R S Central High School, Rutherfordton, NC, GPA:
Expected in 07/2016 Associate of Arts | Art Isothermal Community College, Spindale, NC GPA:
Expected in 07/2020 Associate of Applied Science | Mechanical Drafting Technology Isothermal Community College, Spindale, NC GPA:

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Resume Strength

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Resume Overview

School Attended
  • R S Central High School
  • Isothermal Community College
  • Isothermal Community College
Job Titles Held:
  • Membership Counselor
  • Bartender
  • Cashier
  • High School Diploma
  • Associate of Arts
  • Associate of Applied Science

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