Seeking a position with Human Resources utilizing professional experience and education. Supervised co-workers to ensure fulfillment of daily team goals.
Author professional correspondence to customers and members. Oversaw front-office operations and provide impeccable customer service.
Excellent research and writing skills; received a Public Interest Award in May 2014 for GMU Senior Capstone Project and Research Paper: Opportunity for all Liberia (OFAL): A study of the role of educational NGOs in the promotion of Universal Primary Education (UPE) to school-aged children.
Oversaw conversion from Dynatek to Loan Processing System (LPS) and trained team members.
Ability to work efficiently and effectively to meet required deadlines in fast paced work environment.
Rapidly learned and mastered various software programs and in-house systems; Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), PeopleSoft, Membership Work Flow (MWF), Revenue Management System (RMS), KeyFile, SharePoint, BlackBoard, Acorn, and Work Request System (WRS).
Attended a professional development workshop in September 2014 on Managing Multiple Priorities, Projects and Deadlines by Fred Pryor Seminars and CareerTrack.
Developed departmental handbooks that presented criteria on how to navigate various departments.Successfully developed [project] which resulted in [positive outcome].
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Ensured that team member responsibilities were defined and understood.Established and maintained effective communication system.
Identified and drove creative solutions for problems.Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Developed interesting course plans to meet academic, intellectual and social needs of students.
Verified that information in the computer system was up-to-date and accurate.
Processed confidential tax form information.
Assisted with payroll preparation and entered data into cumulative payroll document.
Created monthly reports for records, closed terminated records and completed chart audits.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Compiled statistical information for special reports.
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities.
Maintained daily records of activities, behaviors, meals and naps.
Familiarized parents with center's policies, regulations, fees and curriculum.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Mediated talks between parents and teachers regarding disciplinary concerns.
Planned and led games, reading and activities for groups of [Number] children.
Assurance of Learning Certificate in Human Resources Society of Human Resource Management (SHRM), Alexandria, VA May 2014
Coursework in [Course Name]
Conflict Resolution and Human Resources, B.S. George Mason University, Fairfax, VA December 2013
[Name] Academic Achievement Award
Coursework in [Course Name]
Masters, Minor, MS, Papers, PhD, Professional Accreditation, Professional Development, Professional Training, Project Highlights, Publications, Related Coursework, Related Projects, Scholarly Associations, Scholarships, Specialized Coursework, Study abroad, Thesis, Top 10% of Class, Training, Valedictorian, With Distinction, With Honors, BA, Bachelors, BS, Certifications, Classes, Concentration in, Continuing Education, coursework, Dissertation, Doctorate, Double major, Emphasis on…, Fellowships, Focus on…, GED, GPA, HS Diploma, Licenses, MA, Major
Certificate of Completion:
Mediation Skills and Process (24hrs)
Northern Virginia Mediation Service (NVMS)
Northern Virginia Mediation Service (NVMS), Fairfax, VA
Assurance of Learning Certificate in Human Resources from
the Society of Human Resource Management (SHRM), Alexandria, VA
Administrative Assistant, Customer Service, Receptionist, Retail Sales, Contracts, Accounts For, Acorn, Administrative Support, Award, Benefits, Best Practices, Class, Clerical Loan, Clients, Compensation, Comprehensive Large Array Data Stewardship System, Correspondence, Customer Accounts, Employee Relations, Excel, Financial Markets, Fulfillment, Goldmine, Instructor, Liaison, Loan Processing, Microsoft Office, Microsoft Sharepoint, Ms Office, Operations, Oracle, Outlook, Peoplesoft, Powerpoint, Rms, Satisfaction, Sharepoint, Solutions, Subject Matter Expert, Talent Development, Testing, Training, Translate, Word, Work Flow, Writing Skills, Human Resources, EEO, Equal Employment Opportunity, Human Resource Management
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