Skilled Communications and Marketing Specialist offering expertise in building productive relationships with clients. Excels in public speaking, advertising and media relations. Superb writer and editor who communicates effectively with target audiences through strategic brand management, PR campaigns, and social media. Previously held a tech magnet internship with Johns Hopkins APL, and communications and broadcasting internships at WLOU 1350, WIS10, and HOT 103.9. Field experience in the areas of newscast and radio production, story writing, audio recording and editing, research, and reporting. .
Print and electronic media
Marketing and sales specialist
Media and public relations
Customer service expert
Social media management
Responsible for overall member retention by anticipating needs and delivering the highest quality of customer service by assisting members with account maintenance and articulating an extensive knowledge of products and services.
Maintain technical knowledge by attending educational workshops.
Devise optimal communications strategies to reach target audiences.
Develop and provide ongoing tracking of customer complaints for annual corporate audits.
Analyze market trends.
Develop social media presence.
Manage social media platforms. (Increased audience by 35%)
Proofread and created marketing material.
Write reviews of products using AP guidelines.
Monitor outcomes on marketing campaigns.
Identified and fulfilled customers' needs.
Maximized personal and store performance.
Made successful salespresentations, to the features and benefits of various types of merchandise.
Evaluated competitors and performed market research.
Created strategies to develop and expand existing customer sales, which resulted in a 40% increase in monthlysales over a 3 month period.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Responsible for contributing to the overall productivity and customer service levels of the Direct Sales Force through prospecting, sales referrals, sales support, presentations, product demonstration, training and problem resolution.
Earned "Top 5 Seller" in East Georgia district for 6 consecutive months for accessory take ratio sales.
Coordinated monthly marketing and community events sharing operation of merchandise to resolve product issues and shared benefits of new technology.
Developed networking opportunities to create successful, on-going business relationships.
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