Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable and accountable employee demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Issue and conflict resolution
  • Brand management
  • Project management
  • Savvy negotiator
  • Flexible schedule
  • Organizational strengths
  • Excellent multi-tasker
  • Trilingual
Member Services Representative, 09/2019 - Current
Apollo Medical Holdings, Inc. El Monte, CA,
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Implemented [Software] for [Task], resulting in [Result].
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Documented conversations with customers to track requests, problems and solutions.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Prepared, completed and processed customer account forms and database changes.
  • Prepped and planned for events by creating floor plans, table assignments, creating and monitoring an event waitlist per event,dietary restrictions, check-in sheets, and maximum covers.
  • Maintained member health records, updated, and data entry.
  • Created and implemented a master list of members, complete with clientele contact information.
  • Gathered all vendor informations into an organized spreadsheet for easy access and storage.
  • Created and designed marketing material such as ads, postcards, greetings, flyers, posters, menus, nametags, table cards, and buffet cards.
  • Programmed and tracked daily operations in Trello, Sign Up Genius, Jonas, POS, Signera, Canva, Excel, Publisher, and outlook calendar.
Licensed Associate Real Estate Broker , 04/2017 - Current
Chick-Fil-A Hilliard, OH,
  • Completed real estate brokers license in Illinois.
  • Oversaw all advertising , providing statistics of lead generation and algorithms.
  • Planned marketing events, meetings, and open houses.
  • Responsible for all social media account handling, branding, graphic designing and videography.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Performed complex administrative management of sensitive and confidential issues.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job titles].
  • Created PowerPoint presentations used for business development.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Manager, 11/2009 - 07/2019
Brandy's Restaurant City, STATE,
  • Trained, hired, scheduled, and terminated employees.
  • Checked invoices for stock and inventory control.
  • Entered expenses into Quickbook, and generated daily reports.
  • Handled all large accounts for catering, customer complaints, payroll, and food handling.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coordinated and launched grand openings for new stores.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Education and Training
Associate of Applied Science: Health Information Technology, Expected in
Northwestern Business College - Chicago, IL,
Activities and Honors

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School Attended

  • Northwestern Business College

Job Titles Held:

  • Member Services Representative
  • Licensed Associate Real Estate Broker
  • Manager


  • Associate of Applied Science

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