Member Service Representative I & II Resume Example Apple Federal Credit Union

MEMBER SERVICE REPRESENTATIVE I & II

Career Overview

Seeking a position as an IT security professional in an organization where my technical, analytical and customer service skills can deliver immediate impact to ensure company's success.

Qualifications

Certifications: Security+ (In Progress)
Operating Systems: Microsoft Windows 2000, NT, XP, Vista, 7, 8, 8.1, Linux, Ubuntu, & Mac OS
Applications: Microsoft Office (Access, Excel, PowerPoint, Visio, Word), MS Project, Flash, Dreamweaver, Fireworks, Cisco Packet Tracer, Notepad++, VMware, VMware Fusion, Virtual Desktops, Wire shark, Active Directory, Adobe Photoshop, Light Room
Operations Management
Able to multitask in a fast-paced environment and meet critical deadlines
Management skills, Communication skills, Leadership skills, and Human resource skills
Establish collaborative working relationships with coworkers and clients
KEY SKILLS
Customer service professional offering 9 years of diversified experience
Experience in diagnosing, troubleshooting and resolving hardware and software issues
Experience with MS Office, Visio, MS Exchange, DNS and DHCP.
Proficient with Networking technologies and TCP/IP
Proficient with Windows (2000/XP/Vista/7/8/8.1), Macintosh OS X, Ubuntu, and Linux operating systems
Knowledge of Information Security principles, such as IDS, Risk Assessment and securing network-enabled applications
Knowledge in confidentiality, integrity, and availability of information & leading implantation of security/safety procedures.
Knowledge of networking equipment, networking operating systems and networking protocols
Set up & Maintain computer Lab, creating users and groups in the domain of Servers
Worked on Computer networks (LAN), making new cables, installing hubs and routers etc.
Installing, setting up and troubleshooting wireless network.
Experienced in using Activity directory for tasks such as user, group and policy management
Experienced in researching problems, analyzing trends, and distributing findings
Strong customer service, verbal and written communication skills
Proficient with Network Architecture including router troubleshooting and installation
Familiar with Object Oriented Programming language with Java, debugging, coding skills and GUI applications.
Familiar with scripting languages such as PHP, XHTML/HTML, CSS
Strong collaboration skills and the ability to work with minimal supervision.

Work Experience

Member Service Representative I & IIApr 2007 to May 2009
Apple Federal Credit Union － Fairfax, VA

Process deposits, withdrawals, loan payments, cash advances, money orders, cashier's checks & travelers cheques Open/close accounts; direct deposit; check re-orders; stop payments; activate/deactivate ATM/debit cards Account maintenance functions (e.g., account balances and activity; transfers and adjustments; etc.) Cash handling, customer service, balance drawer, petty cash, and place orders for inventory Helping staff with kinds of help and technology needs and issues Process bank wires, Western Unions, and ACH originations Cross sell products and services.

Sales AssociateMar 2007 to Jan 2009
Armani Exchange, Tysons Corner － VA

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Assist in floor moves, merchandising, display maintenance, and housekeeping Processing and replenishing merchandise and monitoring floor stock.
Ringing up sales at registers and/or bagging merchandise.
Any other tasks as assigned from time to time by any manager Maintain an awareness of all promotions and advertisements.
Assist in completing price changes within the department.
Communicate customer requests to management.
Participate in year-end inventory and cycle counts.
Aid customers in locating merchandise.

Front Desk ReceptionistJul 2005 to Sep 2007
Extended Stay America Hotels － Springfield, VA

Over 2 years' progressive experience in performing reception and front desk activities Reviewed all required documentation (daily reports, checklists, etc.) and complete in a timely manner Greet the customers courteously and cater for their special requests, needs and complaints.
Schedule customer bookings and guide them about available rooms and suites.
Handling cash/credit card transactions, phones calls, mail, reservations Provided a high level of customer service Practiced greeting service at front end.

Education and Coursework

Associates Degree, Information Technology/Business AdministrationSept 2010Northern Virginia Community College － Annandale, VirginiaGPA: GPA: 3.5/3.3Information Technology/Business Administration GPA: 3.5/3.3

Bachelor's Degree, Applied Information Technology - NetworkingMay 2013George Mason University － Fairfax, VirginiaGPA: GPA: 3.0Applied Information Technology - Networking GPA: 3.0

Master's Degree, Applied Information TechnologyFall 2015George Mason University － Fairfax, VirginiaGPA: GPA: 4.0Applied Information Technology GPA: 4.0

RELATED COURSE WORK Networking: Data communications & Networking Principles, Network Servers and Infrastructures Computer Science: Applied IT Programming, Problem Solving using Computers, Java Programming Telecommunications: Modern Telecommunications, Wireless Communications, Multimedia Processing & Transmission Database: Database Fundamentals, Multimedia and Web design Network Security: Information Security Fundamentals, Network Security GPA: Dean's List - GMU - Summer 2012, Spring 2014, Fall 2014 Dean's ListCyber Incident Handling/Response: Examine Computer Emergency Response Team (CERT), Incident Response, Vulnerability Assessment, Incident Analysis, Forensics and Investigations, CERT Operations, & Incident Handling Project Dean's List - GMU - Summer 2012, Spring 2014, Fall 2014 Dean's List

NVCC - Spring 2007, Spring 2010, Summer 2010

Languages

Urdu, Punjabi & Hindi

Skills

Active Directory, Adobe Photoshop, advertisements, ATM, balance, cables, Cash handling, cashier, Cisco, Communication skills, hardware, Computer networks, credit, CSS, clients, Customer service, Data communications, Database, debit, debugging, Desktops, DHCP, DNS, documentation, Dreamweaver, fast, Fireworks, Flash, GUI, Hindi, HTML, hubs, Human resource, IDS, Information Security, inventory, Java, Java Programming, LAN, languages, Leadership skills, Linux, Mac OS, Macintosh OS, Management skills, merchandising, Access, Excel, MS Exchange, mail, money, Microsoft Office, MS Office, PowerPoint, MS Project, Microsoft Windows 2000, Windows (2000, NT, Word, Multimedia, Network Architecture, Network Security, Network Servers, network, Networking, Notepad, Object Oriented Programming, Operating Systems, Operations Management, PHP, Problem Solving, coding, Programming, Progress, protocols, Punjabi, reception, researching, Risk Assessment, router, routers, safety, sales, Servers, scripting, supervision, TCP/IP, Telecommunications, phones, Transmission, troubleshooting, Urdu, Visio, Vista, Web design, written communication skills, XHTML, year-end

Resume Overview

Companies Worked For:

Apple Federal Credit Union
Armani Exchange, Tysons Corner
Extended Stay America Hotels

School Attended

Northern Virginia Community College
George Mason University

Job Titles Held:

Member Service Representative I & II
Sales Associate
Front Desk Receptionist

Degrees

Associates Degree , Information Technology/Business Administration Sept 2010
Bachelor's Degree , Applied Information Technology - Networking May 2013
Master's Degree , Applied Information Technology Fall 2015
RELATED COURSE WORK Networking: Data communications & Networking Principles, Network Servers and Infrastructures Computer Science: Applied IT Programming, Problem Solving using Computers, Java Programming Telecommunications: Modern Telecommunications, Wireless Communications, Multimedia Processing & Transmission Database: Database Fundamentals, Multimedia and Web design Network Security: Information Security Fundamentals, Network Security
NVCC - Spring 2007, Spring 2010, Summer 2010

Member Service Representative I & II Resume Example

Resume Score: 90%

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