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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
Seeking a position as an IT security professional in an organization where my technical, analytical and customer service skills can deliver immediate impact to ensure company's success.
Qualifications
  • Certifications: Security+ (In Progress)
  • Operating Systems: Microsoft Windows 2000, NT, XP, Vista, 7, 8, 8.1, Linux, Ubuntu, & Mac OS
  • Applications: Microsoft Office (Access, Excel, PowerPoint, Visio, Word), MS Project, Flash, Dreamweaver, Fireworks, Cisco Packet Tracer, Notepad++, VMware, VMware Fusion, Virtual Desktops, Wire shark, Active Directory, Adobe Photoshop, Light Room
  • Operations Management
  • Able to multitask in a fast-paced environment and meet critical deadlines
  • Management skills, Communication skills, Leadership skills, and Human resource skills
  • Establish collaborative working relationships with coworkers and clients
  • KEY SKILLS
  • Customer service professional offering 9 years of diversified experience
  • Experience in diagnosing, troubleshooting and resolving hardware and software issues
  • Experience with MS Office, Visio, MS Exchange, DNS and DHCP.
  • Proficient with Networking technologies and TCP/IP
  • Proficient with Windows (2000/XP/Vista/7/8/8.1), Macintosh OS X, Ubuntu, and Linux operating systems
  • Knowledge of Information Security principles, such as IDS, Risk Assessment and securing network-enabled applications
  • Knowledge in confidentiality, integrity, and availability of information & leading implantation of security/safety procedures.
  • Knowledge of networking equipment, networking operating systems and networking protocols
  • Set up & Maintain computer Lab, creating users and groups in the domain of Servers
  • Worked on Computer networks (LAN), making new cables, installing hubs and routers etc.
  • Installing, setting up and troubleshooting wireless network.
  • Experienced in using Activity directory for tasks such as user, group and policy management
  • Experienced in researching problems, analyzing trends, and distributing findings
  • Strong customer service, verbal and written communication skills
  • Proficient with Network Architecture including router troubleshooting and installation
  • Familiar with Object Oriented Programming language with Java, debugging, coding skills and GUI applications.
  • Familiar with scripting languages such as PHP, XHTML/HTML, CSS
  • Strong collaboration skills and the ability to work with minimal supervision.
Technical Skills
Accomplishments
Work Experience
04/2007 to 05/2009
Member Service Representative I & II Thermo Fisher Scientific Inc. Fairport, NY,
  • Process deposits, withdrawals, loan payments, cash advances, money orders, cashier's checks & travelers cheques Open/close accounts; direct deposit; check re-orders; stop payments; activate/deactivate ATM/debit cards Account maintenance functions (e.g., account balances and activity; transfers and adjustments; etc.) Cash handling, customer service, balance drawer, petty cash, and place orders for inventory Helping staff with kinds of help and technology needs and issues Process bank wires, Western Unions, and ACH originations Cross sell products and services.
03/2007 to 01/2009
Sales Associate Mckinley, Inc. , MI,
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Assist in floor moves, merchandising, display maintenance, and housekeeping Processing and replenishing merchandise and monitoring floor stock.
  • Ringing up sales at registers and/or bagging merchandise.
  • Any other tasks as assigned from time to time by any manager Maintain an awareness of all promotions and advertisements.
  • Assist in completing price changes within the department.
  • Communicate customer requests to management.
  • Participate in year-end inventory and cycle counts.
  • Aid customers in locating merchandise.
07/2005 to 09/2007
Front Desk Receptionist Extended Stay America Hotels City, STATE,
  • Over 2 years' progressive experience in performing reception and front desk activities Reviewed all required documentation (daily reports, checklists, etc.) and complete in a timely manner Greet the customers courteously and cater for their special requests, needs and complaints.
  • Schedule customer bookings and guide them about available rooms and suites.
  • Handling cash/credit card transactions, phones calls, mail, reservations Provided a high level of customer service Practiced greeting service at front end.
Education and Coursework
Expected in Sept 2010
Associates Degree: Information Technology/Business Administration
Northern Virginia Community College - Annandale, Virginia
GPA: GPA: 3.5/3.3
Information Technology/Business Administration GPA: 3.5/3.3
Expected in May 2013
Bachelor's Degree: Applied Information Technology - Networking
George Mason University - Fairfax, Virginia
GPA: GPA: 3.0
Applied Information Technology - Networking GPA: 3.0
Expected in Fall 2015
Master's Degree: Applied Information Technology
George Mason University - Fairfax, Virginia
GPA: GPA: 4.0
Applied Information Technology GPA: 4.0
Expected in
RELATED COURSE WORK Networking: Data communications & Networking Principles, Network Servers and Infrastructures Computer Science: Applied IT Programming, Problem Solving using Computers, Java Programming Telecommunications: Modern Telecommunications, Wireless Communications, Multimedia Processing & Transmission Database: Database Fundamentals, Multimedia and Web design Network Security: Information Security Fundamentals, Network Security :
- ,
GPA: Dean's List - GMU - Summer 2012, Spring 2014, Fall 2014 Dean's List
Cyber Incident Handling/Response: Examine Computer Emergency Response Team (CERT), Incident Response, Vulnerability Assessment, Incident Analysis, Forensics and Investigations, CERT Operations, & Incident Handling Project Dean's List - GMU - Summer 2012, Spring 2014, Fall 2014 Dean's List
Expected in
NVCC - Spring 2007, Spring 2010, Summer 2010:
- ,
GPA:
Languages
Urdu, Punjabi & Hindi
Skills
Active Directory, Adobe Photoshop, advertisements, ATM, balance, cables, Cash handling, cashier, Cisco, Communication skills, hardware, Computer networks, credit, CSS, clients, Customer service, Data communications, Database, debit, debugging, Desktops, DHCP, DNS, documentation, Dreamweaver, fast, Fireworks, Flash, GUI, Hindi, HTML, hubs, Human resource, IDS, Information Security, inventory, Java, Java Programming, LAN, languages, Leadership skills, Linux, Mac OS, Macintosh OS, Management skills, merchandising, Access, Excel, MS Exchange, mail, money, Microsoft Office, MS Office, PowerPoint, MS Project, Microsoft Windows 2000, Windows (2000, NT, Word, Multimedia, Network Architecture, Network Security, Network Servers, network, Networking, Notepad, Object Oriented Programming, Operating Systems, Operations Management, PHP, Problem Solving, coding, Programming, Progress, protocols, Punjabi, reception, researching, Risk Assessment, router, routers, safety, sales, Servers, scripting, supervision, TCP/IP, Telecommunications, phones, Transmission, troubleshooting, Urdu, Visio, Vista, Web design, written communication skills, XHTML, year-end

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Resume Overview

School Attended

  • Northern Virginia Community College
  • George Mason University
  • George Mason University

Job Titles Held:

  • Member Service Representative I & II
  • Sales Associate
  • Front Desk Receptionist

Degrees

  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • RELATED COURSE WORK Networking: Data communications & Networking Principles, Network Servers and Infrastructures Computer Science: Applied IT Programming, Problem Solving using Computers, Java Programming Telecommunications: Modern Telecommunications, Wireless Communications, Multimedia Processing & Transmission Database: Database Fundamentals, Multimedia and Web design Network Security: Information Security Fundamentals, Network Security
  • NVCC - Spring 2007, Spring 2010, Summer 2010

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