member service representative resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Personable Member Service Representative offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Successful with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • Customer Complaint Resolution
  • Product Knowledge
  • Multi-line phone talent
  • POS systems expert
  • Staff education and training
  • Receiving support
  • Professional telephone demeanor
  • Order fulfillment
  • Stocking and replenishing
  • Money handling abilities
  • Spreadsheet management
  • Filing and data archiving
  • Advanced Clerical Knowledge
  • Accounting Familiarity
  • Sorting and labeling
  • Office administration
  • Expense reporting
  • Mail handling
  • Scheduling
  • Good listening skills
  • Multi-tasking
  • Easy to get along with
  • Willing to learn new things
Work History
02/2019 to Current
Member Service Representative Apex Systems Livonia, MI,
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Train staff on operating procedures and company services.
  • Monitor cash drawers in multiple stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained clean and orderly teller stations by emptying trash cans and wiping down surfaces.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculate correct order totals, update acClaire and maintain files.
  • Deliver exceptional customer service to every customer by welcoming the customer and giving positive experiences.
  • Perform MSR duties and member service tasks to include account inquiries, deposits, withdrawals, change orders, cashiers checks, cash advancements, loan payments, ordering checks, scanning checks, atm processes, stop payments, check orders and account research.
  • Responsible for vault, atm, night depository and security of the department.
  • Apply knowledge and logic to transactions, member interactions and all situations.
  • Respond to member in person and telephone inquires, requests and problems. Taking ownership to resolve issues within given authority in a timely manner.
  • Understand and comply with federal and other regulations relating to financial products and services.
  • Maintain relationships with members.
  • Display pleasant, professional and positive manner on job.
03/2014 to 02/2019
Customer Service Representative Parker-Hannifin, Corporation Metamora, OH,
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responsible for the maintenance and balancing of teller drawer.
  • Understanding compliance regulations related to all areas of responsibility, and identifying fraudulent transactions that are presented for processing.
11/2011 to 03/2014
Office Assistant Gensler Las Vegas, NV,
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Processed invoices and expenses to facilitate on-time payment.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed company bills.
  • Sort mail.
  • Receive payment from tenants when rent was due.
  • Make work orders for damaged property when necessary.
11/2008 to 01/2011
Office Clerk Us Bank Arvada, CO,
  • Carried out administrative tasks by distributing mail and scanning documents.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Responded to requests for information from various individuals by providing updated haul sheets.
  • Interacted with customers by phone, email or in-person to provide information.
  • Routed calls to office staff members.
  • Opened and properly distributed incoming mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
Expected in to to
No Degree:
Minot State University - Minot, ND,
Expected in 08/2006 to to
High School Diploma:
Saint John Public School - Saint John, ND,

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Resume Overview

School Attended

  • Minot State University
  • Saint John Public School

Job Titles Held:

  • Member Service Representative
  • Customer Service Representative
  • Office Assistant
  • Office Clerk


  • No Degree
  • High School Diploma

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