Livecareer-Resume

Member Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • De-escalation Techniques
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Account Management
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Document and Records Management
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Database Management
  • Cultural Awareness and Sensitivity
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling
  • Proactive Self-Starter
Work History
Member Service Representative, 09/2019 to 04/2020
ChelcoNiceville, FL,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Helped customers by approaching conversations with positive attitude and action to provide the best service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Assisted team leaders by providing [Timeframe] status and performance reports to provide information on areas for improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Noon Duty Aide, 07/2016 to 10/2019
Garvey ElementaryRosemead, CA,
  • Assisted teachers during non-meal hours with classroom and student support needs.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Monitored student behavior and implemented corrective actions.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
IHSS Care Provider, 10/2014 to 07/2016
Gcp Applied TechnologiesNashville, TN,
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance when needed.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided transportation, managing and scheduling appointments.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Developed rapport to create safe and trusting environment for care.
Customer Service Representative, 07/2005 to 10/2014
Intensity AthleticsCity, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma: , Expected in
La Mirada High School - La Mirada, CA
GPA:

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80Good

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • La Mirada High School
Job Titles Held:
  • Member Service Representative
  • Noon Duty Aide
  • IHSS Care Provider
  • Customer Service Representative
Degrees
  • High School Diploma

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