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member service representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Member Service Representative well-versed in handling a high volume of cash on a daily basis in financial services/credit union settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where results-oriented and exceptional member service- credit union nature will be highly valued.

Skills
  • Upbeat and Positive Personality
  • Customer Service-Oriented
  • Relationship Building
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Team-Oriented and Cooperative
  • Honest and Ethical
  • Balance Verification and Reconciliation
  • Product and Service Sales
  • New Account Setup
  • Issue and Complaint Resolution
  • Cash Supply Orders
Work History
09/2019 to Current
Member Service Representative New York Credit Union Association Rotterdam, NY,
  • Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws
  • Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features
  • Assisted members with qualifying and establishing membership, closing accounts, completing loan applications and signing up for new services.
  • Educated and assisted members on use of online banking website and mobile app.
  • Reconciled cash drawers and cash machines and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed member and non-member transactions promptly, minimizing wait times at a high volume branch
  • Answered member inquiries in person and telephone regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional member interactions earning a quarterly MemberXP score of 4.9% consecutively.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received car loan, home loan and other payments and posted to accounts.
  • Received loan and utility payments, sending funds to correct destinations.
09/2018 to 09/2019
Teller Security Service Fcu Riverton, UT,
  • Perform banking transactions
  • Greet members demonstrating the credit unions core values.
  • Maintain a balanced cash drawer and correct any discrepancies.
  • Learned about member financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Demonstrated respect, friendliness and willingness to help wherever needed amongst the branch.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Received car loan, home loan and other payments and posted to accounts.
02/2018 to 09/2018
Wireless Sales Associate T-Roc Saint Clair Shores, MI,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding wireless plans and phones.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Accepted and processed payments and purchases for new devises or items using POS system.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Activated both contract and pre-paid wireless phones for avg 20 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
Expected in 06/2017 to to
AA: Psychology
Northeast Lakeview College - Universal City, TX
GPA:
  • Relevant Coursework: General Psychology, Speech and Communications, Social Psychology, Introductory Sociology, Lifespan Growth/Development, Psychology of Personality
Certifications
  • CNP - Certified Notary Public : State of Texas

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Resume Overview

School Attended

  • Northeast Lakeview College

Job Titles Held:

  • Member Service Representative
  • Teller
  • Wireless Sales Associate

Degrees

  • AA

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