To obtain employment, that I may benefit with my
Past experience and Personal Attributes.
Member Service RepresentativeAugust 2011 to March 2013 Navy Federal Credit Union
hours per week 40 Supervisors Lead Site Security Manager Raymond Brook 011 (49) 7031-15-2333 Donald Bartholomew Director for AFSC (270) 351-1343 ext 105 CAC Card Operator - USAG Stuttgart Secondary Site Security Manager, I oversaw the day to day standard operating procedures on issuing ID Cards to Military, Contractors, Government and family members.
Assist and train between 3-6 employees on proper procedures on issuing ID Cards.
Analyzes, researches, and identifies problems and apply necessary courses of action to update information in the DEERS system for military and civilians to receive the correct document.
Distribute/balance workload among employees IAW procedures and assure timely accomplishment of assigned work.
Monitor/report on expected time of completion of work and maintain records of work accomplishments and time expended.
Instruct employees in specific tasks and job techniques.
Provided input to supervisor on performance, progress, training needs, attendance and behavioral problems.
SERCONovember 2010 to August 2011 USAG STUTTGART ID CARD OFFICE
USAG Stuttgart Pa - Kasern
Assistant Manager Santi IrwinFebruary 2006 to February 2009 PSC - FPO
hours per week 30.
NSA Bahrain Branch Performed multiple tasks.
I accelerated as teller, processed loans, Vault Assistant, and I was lead for ATM duty on the weekends making sure ATM machines were stocked with cash and fixed any complications that ATM machines might have.
I was also responsible for handling millions of dollars in the Vault and distributing cash to tellers for their daily cash boxes and making sure that the vaults balanced (no shortages or over cash balance).
I managed people's accounts and solved any issues a member might have with his/her account.
I processed loans for members and gave members advice on managing their credit.
My manager and Assistant Manager have recommended me and have raised my pay level and rank, they were impressed by my leadership skills and how well I mentored new employees by training them with my patience and took my suggestions seriously.
Customer ClerkApril 2004 to March 2005 Navy Exchange
hours per week 30 Naples Navy Exchange 210-020 PSC 810, Box 30, FPO AE 09619-0003 DSN # (314) 629 - 4717, Store Manager Tony Cirino Processed home layaways for customers, entered Customers details into Computer System, filing applications and orders, sales, refunds and regular layaways, opening store and cash registers, balanced cash at end of day, collecting float money for next day.
I also did inventory at the end of the year for the store and I was working in the Furniture department.
Researched items for customers and logged items into the computer so it could be tracked in warehouse.
Store Manager has given me praise for my hard work and dedication to the store, I have succeeded in home layaway sales and in my attitude towards the customers and my fellow employees.
I was recognized and upon leaving this job, my Manager gave me a letter of recommendation.
Page 3 Kelly Temp Services.
FedEX, Warehouse WorkerDecember 2003 to March 2004
hours worked per week 30.
Check ProcessorSeptember 2003 to November 2003 US Bank - Auburn Tacoma, Washington WA
Supervisor at warehouse was Kevin Worked in the Warehouse for FedEx unloading containers, recording quantities, inspecting merchandise for any damage.
Heavy lifting and working at a fast pace to quickly unload containers.
Containers contained merchandise for stores.
I unloaded 2 to 3 containers a night for the forklifts to load trucks to be sent to its final destination.
Kelly Temp Services hours worked per week 20 Renton, WA 253) 872 - 4688 Processed Checks and Invoices, Sorted mail, made sure checks and invoices balanced.
I am very focused and meticulous as this job required you to be very observant and work at a fast pace to get checks and invoices processed quickly.
Seattle/Victoria Clipper Reservations Apr/2001 to Oct/2001, hours worked per week 40.
Terminal Manager DonnaAlaskan Way, Pier 69 - Seattle, WA
Made Travel and hotel reservations for passengers, Check in passengers and Luggage,.
Customer Service and basic Office Duties.
I developed great phone skills, most of the clients would call and make reservations.
I had to explain and describe over the phone the tours and packages that the company offered.
I was also responsible for making sure that the clients were well informed of Customs and Immigration rules and regulations.
Entered customer's details into Database and maintained accuracy and completed transactions with customer in a timely and professional manner.
College School of BusinessOct/2011 Oct/2012 Present Rapids Certification:
Compu College School of BusinessMay 1998Vancouver, B.C. Diploma:
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Companies Worked For:
Navy Federal Credit Union
USAG STUTTGART ID CARD OFFICE
USAG Stuttgart Pa
Alaskan Way, Pier 69
College School of Business
Compu College School of Business
Job Titles Held:
Member Service Representative
Assistant Manager Santi Irwin
FedEX, Warehouse Worker
Terminal Manager Donna
Rapids Certification : Diploma :
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