Experienced call center manager, who excels in motivation, communication and adaptability. Currently able to include all areas of call center; including managing, hiring, training and management of temporary employees that are trained to exceed through temporary agency management.
Nationally Certified Pharmacy Technician with retail experience
Certificates of Achievement: Organization and Time Management for the Call Center Manager
Manage a team of over 100+ agents, including agents that I personally managed in Nevada, Iowa and Michigan.
Reduced workforce environment in 3 locations including locations that I personally set up.
Supervise 15-30 Pharmacy Technicians
Supervise 15-30 Inbound call center agents
Supervise 3-7 Data Entry agents
Transferred to Des Moines Iowa for company advancement
Assist Inbound calls in an efficient and timely manner. Promoted to a POC (point of contact); the only Webtool Research assistant and Lead Pharmacy Technician.
Assist with Escalated calls
Answer team questions
Provide Coaching to agents that lack basic Customer Service Skills
Process Insurance claims
Complete State of Nevada Pharm Tech Criterion
Study for and pass the PTCB
(Pharmacy Technician Certification Board Exam)
Process clothing for dry cleaning
Press and steam items for cleaning
Close location; including night drop and 2nd drawer closing.
Supervise 2-3 High School Students
Experienced Foster Parent
Volunteered at Opportunity Village
Volunteered at local schools for Elementary Class rooms
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