Member Service Administrator Resume Example
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MEMBER SERVICE ADMINISTRATOR
Summary
Dynamic administrator with excellent customer service, event coordination, organizational, and communication skills. Multidisciplinary industry expertise with emphasis in office administration , financial institution, accounts payable and receivable, general ledger posting, extensive data entry, document maintenance and order processing. Attributes Top-notch oral/written communication skills Adaptable; Calmly deals with deadlines, changing conditions & difficult people. Fast Learner; Able to read and comprehend instructions; Takes Initiative Detail-oriented, dependable, and trustworthy Microsoft Office Proficient; Event Coordinator Ability to work with all levels of management, staff, clients, and public. Ability to prioritize, manage time well, multitask, and troubleshoot; Strong Organizational skills Ability to work independently as well as a team Microsoft Office: Word, Excel, Access, Outlook, Mail, PowerPoint | Excellent Oral and Written Communication Skills | Document Control | Project Coordination Team Collaboration | Great Customer Service | Professional | Correspondence | Proof Reading Mail handling | Record maintenance | Event coordination | Confidentiality | Supplies management Accounts Payable | Accounts Receivable | Organized | Credit and Collections | Statement Billings Office Administration | Detail-Oriented | Accuracy | Good Judgment Continues on Page 2 2
Experience
01/2012 to 01/2014
Bickford Senior Living
- Interact with youth who is dealing with behavioral health illness.
- Help coordinate and assist with group activities at different institutions such as Pinnacle Pointe, The Academy at Riverdale, Bridgeway, Methodist and Youth Home.
- Tutor students when needed.
01/2005 to Current
Member Service AdministratorAnheuser-Busch Inbev - Oswego , MO
01/2000 to 12/2004
Assistant Branch Manager/CSRBank Of The Ozarks - Boonville , STATE
- Compile information about new accounts, IRA's, CD's and Money Market accounts; enter information into computers and maintained an accurate filing systems for related forms and documents Maintained branch in absence of manager; Balanced ATM daily Reviews documentation and process credit checks for loan applications Facilitate multiple projects from planning and monitor to ensure budget wasn't exceeded Keep record of customer interactions or transactions, recording details of inquiries, complaints/comments as well as action taken to resolve matter.
- Assist manager with the coordination of branch activities/events from start to finish Trained Tellers and Customer Service Representatives; Process weekly schedules Accounting Processed general ledger accounts daily; reconcile statements Performed monthly teller audits Balanced vault, currency, coin and checks in cash drawer daily Calculated daily transactions by using computer, calculator or adding machine.
- Record all accounts transactions and checks both manually and electronically.
Office AdministrationStacey Davis
Continued
- Manage the general office including purchase of office supplies, answering incoming calls, responding to general emails and troubleshooting simple IT issues; Able to multi-task and at a fast pace Maintain physical and electronic files; Performs all clerical activities ; Schedule appointments daily Primary point of contact for customers and general public Receive payments and record receipts for services; reconcile daily transactions; make bank deposits Extensive data entry; Review and prepare documents and correspondence Coordinate and schedule meetings, training, conferences, and parties; arrange for facilities, equipment and catering; prepare expense report Ensure that all office equipment is stocked and in working order at all times; Advanced skills with printers, scanners, fax machines, and PC; File creation Record, prepare, and distribute meeting minutes Open and distribute incoming regular and electronic mail Assist with monthly billing and process accounts receivables; sale company products.
Education
2013
Bachelor of Arts: PsychologyUniversity of Arkansas at Little RockGPA: GPA: 3.50 Member of Psi Chi National Honor SocietyPsychology GPA: 3.50 Member of Psi Chi National Honor Society
2011
Associates of Fine ArtsPulaski Technical CollegeGPA: GPA: 3.50GPA: 3.50
Skills
Accounting, accounts receivables, adding machine, Schedule appointments, ATM, behavioral health, billing, budget, calculator, CD, clerical, conferences, credit, Customer Service, data entry, documentation, electronic mail, fast, fax machines, filing, forms, general ledger accounts, general office, Market, meetings, Money, office, office equipment, printers, recording, scanners, troubleshooting
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Resume Overview
School Attended
- University of Arkansas at Little Rock
- Pulaski Technical College
Job Titles Held:
- Member Service Administrator
- Assistant Branch Manager/CSR
- Office Administration
Degrees
- Bachelor of Arts : Psychology
Associates of Fine Arts
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