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Member Service Resume Example

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MEMBER SERVICE
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Creative problem solver
  • Strong client relations
  • Strategic sales knowledge
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent
Work History
Member ServiceCostco Wholesale - Enfield, CT07/2013 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Served as the main liaison between customers, management and sales team.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
Assistant Servic AdvisorBertera Chystler - West Springfield, MA02/2011 - 06/2013
  • Answered several calls per day addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Scheduled service appointments.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Learned, referenced and applied product knowledge information.
Electronics Sales AssociateWalmart - Westfield, MA02/2009 - 01/2011
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Dedicated to continuously improving sales abilities and product knowledge.
Sales AssociateBernie's TV and Appliances - Bloomfield, CT/Enfield, CT09/2005 - 02/2009

  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
Education
Associates Degree: Business AdministrationAsnuntuck Community College - Enfield, CT2010
Diploma: Computer NetworkingPorter and Chester - Enfield, CT2000
High School Diploma: Suffield High School - Suffield, CT1998
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Resume Overview

Companies Worked For:

  • Costco Wholesale
  • Bertera Chystler
  • Walmart
  • Bernie's TV and Appliances

School Attended

  • Asnuntuck Community College
  • Porter and Chester
  • Suffield High School

Job Titles Held:

  • Member Service
  • Assistant Servic Advisor
  • Electronics Sales Associate
  • Sales Associate

Degrees

  • Associates Degree : Business Administration
    Diploma : Computer Networking
    High School Diploma :

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