Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Creative problem solver
Strong client relations
Strategic sales knowledge
Exceptional communication skills
MS Windows proficient
Quick learner
Multi-line phone talent
Work History
Member ServiceCostco Wholesale - Enfield, CT07/2013 - Current
Greeted customers entering the store to ascertain what each customer wanted or needed.
Served as the main liaison between customers, management and sales team.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Assistant Servic AdvisorBertera Chystler - West Springfield, MA02/2011 - 06/2013
Answered several calls per day addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Scheduled service appointments.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Learned, referenced and applied product knowledge information.
