Member Service Resume Example
Love this resume?Build Your Own Now
MEMBER SERVICE
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
|
|
Work History
Member ServicePlanet Fitness - Denver , CO07/2013 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Served as the main liaison between customers, management and sales team.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
Assistant Servic AdvisorActionlink - Detroit , MI02/2011 - 06/2013
- Answered several calls per day addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Scheduled service appointments.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Learned, referenced and applied product knowledge information.
Electronics Sales AssociateDowneast Outfitters - Las Vegas , NV02/2009 - 01/2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Dedicated to continuously improving sales abilities and product knowledge.
Sales AssociateBernie's TV And Appliances - City , STATE09/2005 - 02/2009
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
Education
Associates Degree: Business AdministrationAsnuntuck Community College - City, State2010
Diploma: Computer NetworkingPorter and Chester - City, State2000
High School Diploma: Suffield High School - City, State1998
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
Resume Overview
School Attended
- Asnuntuck Community College
- Porter and Chester
- Suffield High School
Job Titles Held:
- Member Service
- Assistant Servic Advisor
- Electronics Sales Associate
- Sales Associate
Degrees
- Associates Degree : Business Administration
Diploma : Computer Networking
High School Diploma :
Similar Resumes
