member resource center representative resume example with 3 years of experience
Motivated, passionate, and enthusiastic. Familiar with the fast-paced work environment. Good oral and written communication skills. High level of commitment to service, productivity and teamwork. Ability to multitask and thrive in a busy environment. Great active listening skills. Strong time management and organizational skills
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- Assist students in registering for training courses and with questions relating to course completion and credits.
- Answering phones, and emails from students and Union members.
- Documentation of calls using Salesforce
- Use of empathy and deep listening skills to achieve effective communication with students
- Translate written materials to Spanish
- Research students records and concerns
- Use customer service skills and techniques to resolve caller complaints and concerns
- Adaptable is constantly changing work environment
- Perform inbound calls
- Manage over 25 customer calls per day
Zulily - online retailer.
- Responsible for the flow of samples in and out of the building, and the preparation of samples for the photo studio production
- Trained new employees
- Key parts to the relationship with the studio, vendors, and merchandise.
- Rotated and mastered different positions in department
- Worked independently and in teams
- Dealt with ambiguity and embraced change.
- The Guadalupe store is a grocery market specialized in Mexican products.
- In charge of customer service and received payments by cash, check, and credit cards.
- Assisted customers by providing information and resolving their complaints.
- Pricing and stocking inventory
- Balancing cash register
- Handled customer calls by answering questions, finding solutions to issues, addressing concerns or complaints, and providing important information.
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Guided callers through troubleshooting, navigating company site, or using the products or service
- Collaborated with other teams and call center professionals to solve customers problems
- Managed over 50 costumer calls a day
2 years of college from 2009-2011
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Resume Overview
School Attended
- North Seattle Community College
- North Seattle College
- UNEFA
Job Titles Held:
- Member Resource Center Representative
- Sample Coordinator
- Courtesy Clerk
- Call Center Representative
Degrees
- Associate of Arts
- Associate of Arts
- Bachelor of Science
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