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Member Representative Resume Example

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MEMBER REPRESENTATIVE
Summary

In the past 6 years in the work field I had developed a better understanding of being a good addition to a team or work place. I am thrilled with meeting and communicating with others in order to work out plans so that I can gain the respect and loyalty given when hard work is put in. I want to help enhance mine/others ability to work together to achieve goals that are going to be met. Being loyal to my work ethic can only take me to higher places. Although I haven't worked many places I've managed to stay present at most of my jobs for a very long time. This shows my loyalty and dedication towards any position I made a priority. I'm willing to progress myself to higher levels within any career I choose to take on so that the experience could further my ability towards being an all-around skilled worker/upper management.

Skills
  • Quality assurance controls
  • Call center experience
  • High-energy attitude
  • Promotional support
  • Store maintenance
  • Microsoft Office expertise
  • Customer relations
  • Customer service
  • In-store support
  • Inbound and outbound calling
Experience
09/2018 - CurrentSam's ClubFlorissant , Mo
Member Representative
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Provided excellent services for customers by following up on issues, concerning their account and experience in the store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Excelled in exceeding daily credit card application goals.
  • Trained a few new employees on procedures and policies in order to maximize team performance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
06/2019 - 10/2019Whelan SecuritySt. Louis , MO
Security Officer
  • Patrolled the premises to ensure safety of employees and visitors.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Monitored and maintained control of crowds of people during events.
  • Checked and secured the airport building entrances where ever my post was located.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
10/2015 - 06/2016GC Services St Charles , MO
Call Representative
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
  • Answered hundreds of daily phone calls to resolve insufficient customer issues efficiently.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
04/2014 - 01/2015Chick-Fil-A Inc.Fairview Heights, IL
Team Leader
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Counted, sorted and stacked finished pieces for easy access.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
Education and Training
05/2014St Louis, MO
High School DiplomaBelleville East High School
St Louis, MO
CommunicationsSt. Louis Community College
References

Shanair Curry

+1 (618) 558-9248

Tauqina Green

+1 (314) 339-0710

Shannan Riley

+1 (850) 405-3150

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Resume Overview

Companies Worked For:

  • Sam's Club
  • Whelan Security
  • GC Services
  • Chick-Fil-A Inc.

School Attended

  • Belleville East High School
  • St. Louis Community College

Job Titles Held:

  • Member Representative
  • Security Officer
  • Call Representative
  • Team Leader

Degrees

  • High School Diploma
    Communications

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