Member Representative Resume Example
In the past 6 years in the work field I had developed a better understanding of being a good addition to a team or work place. I am thrilled with meeting and communicating with others in order to work out plans so that I can gain the respect and loyalty given when hard work is put in. I want to help enhance mine/others ability to work together to achieve goals that are going to be met. Being loyal to my work ethic can only take me to higher places. Although I haven't worked many places I've managed to stay present at most of my jobs for a very long time. This shows my loyalty and dedication towards any position I made a priority. I'm willing to progress myself to higher levels within any career I choose to take on so that the experience could further my ability towards being an all-around skilled worker/upper management.
|
|
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Provided excellent services for customers by following up on issues, concerning their account and experience in the store.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Excelled in exceeding daily credit card application goals.
- Trained a few new employees on procedures and policies in order to maximize teamperformance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Patrolled the premises to ensure safety of employees and visitors.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
- Monitored and maintained control of crowds of people during events.
- Checked and secured the airport building entrances where ever my post was located.
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
- Answered inbound calls per day and directed to designated individuals or departments.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
- Answered hundreds of daily phone calls to resolve insufficient customer issues efficiently.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Counted, sorted and stacked finished pieces for easy access.
- Inspected stock to identify imperfections, assign grades and determine issues with production.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Shanair Curry
+1 (618) 558-9248
Tauqina Green
+1 (314) 339-0710
Shannan Riley
+1 (850) 405-3150
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- Belleville East High School
- St. Louis Community College
Job Titles Held:
- Member Representative
- Security Officer
- Call Representative
- Team Leader
Degrees
- High School Diploma
Communications
Similar Resumes
