I have 20 years experience in Customer Service and Sales combined in a retail and a call center environment. Strong closing skills, Extensive Phone and in-person customer service experience, Excellent communication skills, work well as part of a team and on my own, ambitious and reliable employee with Management experience in a retail environment. Knowledgeable of Outlook, Excel, and PowerPoint.
Approach and assist customers through the furniture buying process, sold ancillary products such as insurance and arranged financing options for customers, researched and presented information on features and benefits with current products, created special orders, effectively handle customer complaints and issues, issue credit memos and service orders, gave accurate information as related to product, specifics, pricing and delivery.
Consistently met and exceeded monthly sales goals, demonstrated Telecommunication service and products, submitted client orders, provided installation and service as needed and maintained inventory and purchasing.
Consistently met and exceeded sales goals, developed training for Accessory Sales, submitted client orders and provided installation service and assistance as needed, maintained inventory and purchasing, handled billing and customer service issues.
Successfully managed the largest re-seller of wireless phones and pagers in VA, managed top producing store within the company, Developed innovative and effective marketing programs, Consistently exceeded store sales quota, obtained accounts for Residential and Business account by delivering presentations and quotes Via email, face to face and over the phone, implemented training program and resources.
Made President and Deans list 2017-2019
Presidents Club August 2015
HBO Incentive Trip for Top Sales 2011
Presidents Club Trip for Leading Sales Associate 2008
Top Accessory Sales Award 2002
Soaring Eagle Award for Top Activation's 2002
Triple Crown Certificate for Top Accessory Sales, Top RPU, Top Activation's 2002
Certificate for Outstanding Customer Service 2000
Incentive Trip for Top Sales 2000
Leading Account Executive Award 1999
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