Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Assist 16 troubled teenage girls with daily independent skills.Charted and recorded information in client files.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Administered medication to patients presenting serious risk of danger to themselves and others.
Observed and documented patient status and reported patient complaints to the case manager.Assisted with adequate nutrition and fluid intake.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Exhibited compassionate care and communication with regard to issues of death and dying.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.
Opened and closed the store, which included counting cash drawers and making bank deposits.Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.
Coursework in Health and Human Services[3.0 GPA
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