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Medicine Service Secretary Program Support Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Profile
Business Professional with background in entrepreneurship, operations and supply chain management and project management. Versatile, self-motivated program support assistant who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic.
Qualifications
  • Microsoft Office Suite, Excel, PowerPoint, and Outlook. Contracts, conflict resolutions, critical thinking, conflict resolution and eye for detail.
Relevant Experience
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Experience
Medicine Service Secretary/ Program Support Assistant, 09/2015 to Current
TegnaNorfolk, VA,
  • Effectively provide clerical and administrative support to the Veterans and staff of Choice First Department ensuring all medical requests has been properly processed.
  • Demonstrate outstanding customer service by providing the Veteran with efficient information and providing and environment committed to serving the Veteran needs.
  • Gather and upload  requested documents from the Computerized Patient Record System (CPRS) and make journal entry into DOMA and in CPRS.
  • Retrieve patient appointment information from DOMA and update patient consult.
  • Schedule Non Veterans Affairs Care Coordination (NVCC) Consult in Appointment Management.
  • Utilize the Veterans Health Information System & Technology Architecture (VISTA) Computerized Patient Record System (CPRS) and SharePoint Tracking System in processing internal consultations.
Program Support Assistant, 09/2015 to Current
Otay Recreation CtrChula Vista, CA,
Secretary, 06/2012 to 06/2013
Johnson Controls, Inc.Moline, IL,
  • Timekeeping for Mental Health Services employees.
  • Providing assistance with managing consults, open encounters, unsigned and uncosigned notes for providers.
  • Filing, opening and distributing mail, scanning and faxing, ordering and managing supplies for the department.
  • Creating agendas, taking minutes coordinating guest speakers, reserving rooms for service meetings.
  • Working knowledge of CPRS, GUI mail, VISTA, Outlook, Microsoft Word, Excel.
  • Provide excellent customer service to our veterans and employees and handle issues or get message to appropriate party.
  • Type memos, update SOP's MCM's MAU's for the department.
  • Answer and route incoming calls to proper staff members and clientele in a courteous and professional manner.
  • Provide excellent customer service to clientele reducing complaints resulting in better customer service.
  • Filing, opening and distributing mail, scanning and faxing letters and assisting with surveys for the blind impaired in the BRS department for the Blind.
Clerk/volunteer, 05/2011 to 08/2011
Elara CaringPatchogue, NY,
  • Researched marketing and internet layouts: as well as other government health council websites for comparison and similarity to improve TCHC new website.
  • Entered and updated information into data base after clients have been contacted by phone reminding them to send in contract memorandum agreement to TCHC for approval before deadline.
  • Have an ability to Following up with physicians and pharmacies to assist in contractual funding.
Office Assistant, 07/2008 to 07/2010
Elara CaringPaterson, NJ,
  • Assistant to Office Administrator for Property Management Organization Answered and routed incoming calls to proper staff in a timely and courteously manner which helped to improve quality, customer satisfaction and enhance customer relations.
  • Provided excellent customer service to clients and homeowners: By reducing customer complaints and establishing better customer service, possess a great phone voice with a friendly smile in person and by phone.
  • Processed accounts receivable for accurate coding and routed appropriately: Worked as a team player by alleviating work load in other departments to improve work process to help improve employee work performance.
  • Purchased supplies and equipment from contractors affiliated with corporate office.
Receptionist, 03/2007 to 06/2007
Braman Motor CarsCity, STATE,
  • Provided customer service to high end clientele:.
  • Creating customer satisfaction by answering all incoming calls in a courteous and timely manner and greeting clients and customers with a smile assisting and referring customers to salesmen insuring their importance and their valued service.
Receptionist, 06/1997 to 2002
Wackenhut CorporationCity, STATE,
  • Answered and routed incoming calls to proper staff in a timely and courteously manner which helped to improve quality, customer satisfaction and enhance customer relations.
  • Provided excellent customer service to clients: By reducing customer complaints and establishing better customer service, possess a great phone voice with a friendly smile in person and by phone.
Education
MBA: Business, Expected in 6/2015
South University Royal - Palm Beach, FL.
GPA: GPA: 3.34
GPA: 3.50
Bachelor of Science: Healthcare Management, Expected in 9/2011
South University Royal - Palm Beach, FL.
GPA: GPA: 3.30
Healthcare Management GPA: 3.31Awarded: the dean list Online Internship in Business Simulations: Developed and operated virtual company
Affiliations
 South University Advisory Committee from 2015 to current.
 
 
 Masonic Lodge/ Daughter of Sphinx from 1983 to current.
Skills
  •  Execute and obtain in-depth administrative and coordinating functions relevant to Contract Specialist.
  •  Procure and plan acquisitions for standard or specialized items, services and construction contracts where specifications have become standardized and established competitive markets and price competition exist.  
  • Review requisition package for adequacy, consistency and compliance with administrative, regulatory, and procedural requirements. 
  • Develop solicitations and evaluate responses, compile complete bidders' list from qualified applications.
  • Prepare and issue solicitation documents select appropriate clauses, ensure clear and completed specifications, including package and delivery requirements and routine supplemental stipulations.
  • Use primarily firm fixed-price, time and materials, indefinite delivery or similar contracts if data's available.
  • Monitor contract performance through telephone conversation, correspondence, site visits, inspections, progress reports, apply laws, schedules, payment provisions, inspections, and progress reports stated in the contract.
  • Type a minimum of 40 words per minute.  Experience consist of an ability to compose and edit correspondence, coordinate the work of an office, maintain appointment calendars, schedule appointments, compile data for reports, schedule conferences and meeting, take minutes, communicate effectively and professionally with others.
  • Work independently and as a team player setting priorities and coordinating work.
  • Computer skills: Excel, Email, Microsoft SharePoint, Outlook, PowerPoint, excellent written and communication skills.
 
 
 
 

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Resume Strength

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • South University Royal
  • South University Royal
Job Titles Held:
  • Medicine Service Secretary/ Program Support Assistant
  • Program Support Assistant
  • Secretary
  • Clerk/volunteer
  • Office Assistant
  • Receptionist
  • Receptionist
Degrees
  • MBA
  • Bachelor of Science

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