Technical Support Representative skilled at resolving
complex customer service issues in a timely manner. Analytical
Community Relations / Customer Care Representative that can represent
Bechtel and the ability to work with the customer to manage the interests
of residents and others in the realm of a crisis. Adaptable to resolve
complex network issues. Critical thinker who addresses customer support
issues quickly and who consistently exceeds performance standards. Customer
Care/Community Representative with 45 years in technical
and customer support roles. Effectively identifies problems using advanced
troubleshooting skills. Enjoys troubleshooting to find solutions to
technical skill issues. Skilled in offering superior
technical knowledge for work in a fast-paced industry.
Enthusiastic individual seeking to benefit
and represent Bechtel Telecommunication Department with knowledge and
strong leadership skills. Support Representative who performs
superior work under the pressure of rigid
deadlines. Outstanding educator and trainer that is adept
at developing customer relationships looking for an opportunity to bring
exceptional team-building skills to a management position in a vibrant
customer service department. Passionate supporter to bring the intended
customer to an innovative future start up.
Highly effective Customer Service Representative with a
varied background in people skills seeking a challenging position in
an industry-leading firm. Knowledgeable Customer Service Representative
with a proven track record of exceeding client expectations. Looking to
implement exceptional communication and organizational skills seeking an
opportunity to bring enthusiasm for creative solutions to an exciting
Attention to detail
Educator/Trainer/EMS CPR Instructor
Proficient-to-excellent in ability to use Microsoft Office applications
Interpersonal and communication skills
Mobilize existing technology to meet their criteria
Ability to adapt to new processes and procedures quickly
Broad expertise to multitask task management
Ability to implement quality of service
A strong team builder
Ability to receive feedback, identify users' needs and requirements.
Adequate interpersonal and organisational skills
Representative of Community Relations / Customer Care and Crisis Manager
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Worked eighteen years for State of Tennessee Health Boards as facilitator/social guidance to professionals with drug and alcohol addictions.
Assisted numerous clients in obtaining further education and completion with diploma's.
Researched, calmed and rapidly resolved client conflicts to prevent loss of reasoning, positions and future events.
Created and implemented daily parenting workshops for foster parents, biological parents and staff involved with youth in the criminal justice system and the Department of Children Services
Promoted to treatment center family specialist in Family Services Foster Services after one year of employment of in-home social working.
Became Licensed w/State of Tn. Social Work
Promoted to Residential Family Service Social Worker after one year of employment.
Promoted to Recruiter/Trainer after 2 years of employment.
Promoted and created a medical triage clinic for Staff and Residents of facility and Mental Health Clinic for residents. Title: Medical and Behavioral Health Liaison.
Managed a caseload of more than fifty clients at any given time.
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging and training's.
01/2016 to Current
Medication Administration Certified Instructor/Trainer *Path Instructor/Trainer Instructor/Trainer*EMS CPR/First Aid Instructor/TrainerNEW VISION, INC. Tiffany Kelly HSPC.615-445-8711 - Nashville, TN
Contract labor as needed Trainer/Educator of the Mid Grand Upper Cumberland Region of Tennessee.
01/2016 to Current
Educational Dept. /Mental Health Department as Instructor/Trainer Services used as neededFREEWILL BAPTIST FAMILY MINISTRIES, DCS, Harmony Family Center - GREENEVILLE, TN
Ginni Owens - Residential Director Coordinator of Campus - 423-639-9449
Direct care, Family Specialist & Foster Parent; T4T DCS Core Training's, PATH, CPR/EMS First Aid/Infant/Youth/Adult; Medication Administration Certified; Universal Precautions/STD/TB/Diabetes - Type 1 & 2; Psychotropic Medication, DCS & FWBFM forms; Policies & Procedures.
Core Training's T4T instructor for: Parenting the Youthful Offender; PREA; Positive Discipline I & II; Working with the Birth Parents; Cultural Awareness; Competency & Diversity First and Second Year; Safety Strategies; Fostering Sexually Abused Child; Helping Children Make Transitions; Working with the Educational System; Behavior Contracts and Safety Plans; Child Abuse reporting; He told me not to tell; Disclosure of Child Sexual Abuse; Sexual Abuse and Confidentiality; Anti-Bulling Prevention; PS 123 Procedure; Awareness &Prevention of Child Abuse; Reporting & Investigation of Alleged Residents Abuse; Life Threatening Precautions Procedure; Effective Discipline for Hurt Children; Development of Boundaries.
Trainer for all agency's core training's DCS/CARF/PREA/Dept. of Education/Dept.of Mental Health/PAR
07/2014 to 12/2015
Medical and Behavioral Health Liaison, Campus NurseFreewill Baptist Family Ministries - Greeneville, TN Ginni Owens - Residential Director Coordinator of Campus - 423-639-9449
01/2014 to 12/2015
Medication Administration Certified Instructor/Trainer On a as needed basisCenterstone - Nashville, TNLost their contract with the state of Tennessee
03/2010 to 01/2016
Campus Nurse-Residential & Campus Staff; Licensed Bachelor Social Worker and Campus Dept EducatorFreewill Baptist Family Ministries - Greeneville, TN
03/2010 to 12/2015
Licensed Bachelor Social Worker : Kim Howell 423-278-1577Freewill Baptist Family Ministries - Greeneville, TN
Effectively navigate and train new staff in T Facts and Kaleidacare software Family Specialist forresidential assessments, case manager for JJ, SS, A&D, Foster care - Family Services, Recruiter/Trainer for Foster Parent Homes Completed in-home services in Upper Cumberland & Tennessee Valley, Northeast Region areas for JJ, SS, A&D Youth as well as foster youth.
Completed full home studies and submitted for DCS approvals.
CFTM, PTC Staffing; IPP Reviews; Discharge/Transition Staffing; Disruption staffing; IEP preparations & meetings; F2F residential and foster youth visitations; Foster Care Review Boards; Court transactions with youth; Direct Care meetings; More than 40 DCS T4T certifications to train and educate.
07/1995 to 11/2013
Group Facilitator/Counselor Mike Harkelreader 888-776-0786Tennessee Department of Health - Nashville, TN
TNPAP with the Tennessee Health Boards of Tennessee
Teach and maintain recovery skills, in order to provide the Medical Professional with the tools to avoid relapse into their drug of choice and other illegal actions To monitor meetings, their attendance, attitudes, behavior patterns ad group participation To do progress evaluations weekly on each client as well as keeping monthly attendance records Completed professional recommendations about each health care professional's ability to safely practice in his/hers licensed profession in health care and able to provide safe care of their clients Left due to mismanagement of a third party contracted company
11/1988 to 05/1995
NURSEETSU FAMILY MEDICINE, DR. M BERTOTTI, DR. H. McGLUE, Surgery, JCMC - Kingsport, JC, TN,TN
10/1986 to 10/1988
Procurement Assistant : Jack Futcher Bechtel****Becon Construction Company - Kingsport, TN
Ensured that team member responsibilities were defined and understood.
Cultivated strong working relations with other industry executives.
Established and maintained effective communication system.
Ensured deliverable's were within budget, on schedule and of superior quality.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Handled telephone inquiries.
Computed, recorded, and proofread data, records and reports.
Complied with federal, state and company policies, procedures and regulations.
Communicated with customers, employees and other individuals to answer questions and explain information.
08/1972 to 10/1985
NurseVarious Medical Doctors, Nursing Homes, Hospitals - Victoria, TX
Nurse office duties, injections, physician assistant in all duties-dictation, Patient chart notes, seeing patients in office, hospitals, nursing homes, and assisted living physician care, writing patient orders, taking orders from physician and carrying them out.
X-Ray tech duties; Phlebotomist duties
Human resources, provided total office nursing duties
Educator, training other staff of policies and procedures, orientations', and medical information along with their procedures
Surgery assistance for medical procedures
Dictating the medical procedures performed for the Medical Records Scheduling of appointments, surgeries, procedures, etc.
Office duties, maintain patient records as well as the clinic records Computer skills Lab tech duties Phlebotomist Tested for Allergies on patients
Associate of Arts: NursingVictoria Junior College of Nursing - Victoria, TX, Victoria
Certificate to x-ray limbs & torso: RadiologySycamore Hospital - Elizabethton, TN, Washington
College continuation: Core StudiesWalters State College - Greeneville, TN, Greene Cty
Bachelor of Social Work: Social WorkEast Tennessee State University - Johnson City, TN, Washington
Licensed in Social Work : Social WorkTennessee Board of Health - Nashville, TN, Davidson Cty
Masters of Education w/concentration in Organization Development, Leadership Training, HRDE: EducationTusculum Collgege - Greeneville, TN, Greene Cty
Phi Alpha Honor Society; Optimist Club of Kingsport; Chamber of Commerce of Kingsport; ETSU Fund Raising Committee; Kingsport Project Concern Volunteer; Trainer/Facilitator/Spiritual Leader for Celebrate Recovery; Safety Committee for FWBFM; National Social Work Committee; Human Society
People helper with guidance and new ways of realization within thier lives and organizor, assisting agencies better themselves and grow, assisted living, case manager, Contracts, CPR, client, clients, Diabetic control, dictation, Educator, Trainer, First Aid, forms, Human resources, injections, Instructor, Inventory control, notes, Director, Medication Administration, meetings, Office, nursing, Phlebotomist, Policies, procedures, Mintantance progress, Radiology, Recruiter, reporting, Safety, Scheduling, Staffing, Surgery, Trainer, X-RAY, Positive walking and talking.
Phi Alpha Honor Society; Optimist Club of Kingsport; Chamber of Commerce of Kingsport; ETSU Fund Raising Committee; Kingsport Project Concern Volunteer; Trainer/Facilitator/Spiritual Leader for Celebrate Recovery; Safety Committee for FWBFM; National Social Work Committee
FREEWILL BAPTIST FAMILY MINISTRIES, DCS, Harmony Family Center
Freewill Baptist Family Ministries
Tennessee Department of Health
ETSU FAMILY MEDICINE, DR. M BERTOTTI, DR. H. McGLUE, Surgery, JCMC
****Becon Construction Company
Various Medical Doctors, Nursing Homes, Hospitals
Victoria Junior College of Nursing
Walters State College
East Tennessee State University
Tennessee Board of Health
Job Titles Held:
Medication Administration Certified Instructor/Trainer *Path Instructor/Trainer Instructor/Trainer*EMS CPR/First Aid Instructor/Trainer
Educational Dept. /Mental Health Department as Instructor/Trainer Services used as needed
Medical and Behavioral Health Liaison, Campus Nurse
Medication Administration Certified Instructor/Trainer On a as needed basis
Campus Nurse-Residential & Campus Staff; Licensed Bachelor Social Worker and Campus Dept Educator
Licensed Bachelor Social Worker : Kim Howell 423-278-1577
Group Facilitator/Counselor Mike Harkelreader 888-776-0786
Procurement Assistant : Jack Futcher Bechtel
Associate of Arts : Nursing Certificate to x-ray limbs & torso : Radiology College continuation : Core Studies Bachelor of Social Work : Social Work Licensed in Social Work : Social Work Masters of Education w/concentration in Organization Development, Leadership Training, HRDE : Education
Create a job alert for [job role title] at [location].