Articulate Medicare counselor experienced in delivering current and authoritative guidance about Medicare to the public. Proficient in fraud education outreach and coordination of volunteers.
Provide counseling for Alaska Medicare beneficiaries for both State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol (SMP). Prepare and conduct public outreach presentations in Anchorage and other cities in Alaska on Medicare and Fraud prevention, detection, and reporting. Manage involvement of volunteers at the Medicare Information Office. Enter required data into SMARTFACTS national database.Prepare annual OIG report. Revise, update, and maintain policy & procedure & training manuals for SMP program. Participate in training third party staff & volunteers in Medicare counseling. Arrange purchase of promotional items. Represent the Medicare Information Office at health fairs, senior fairs, fraud summits. Represent Medicare Information office at inter-agency events. Contribute to the upkeep of Alaska Medicare Website.Create educational publications for SMP - newspaper articles, scam fliers, brochures. Attend annual national SMP conference. Attend weekly manager meetings at the Anchorage Senior Activity Center.
Created and maintained educational and resource library specializing in Alzheimer's disease and related dementias. Collaborated with management team to make program decisions. Maintained up-to-date and accurate program files and records. Represented Serendipity at Inter-agency networking events. Produced annual goals and objectives for the Medicare Waiver participants' plan of care. Entered participants attendance data into state SAMS database. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Coordinated Participants appointments & financial disbursements for special events – hair-care, photographs, nail care, etc. Provided respite opportunities for family caregivers of participants. Facilitated quarterly caregiver workshops.
Functioned as participant advocate and liaison between staff, caregivers, care coordinators, families & transportation services.
Supervised program when Program manager and Executive Director were unavailable.
Created and maintained Transitional Living Program (TLP) participants files. Coordinated multiple renovation projects for TLP residence and the G&T facility. Prepared menus, meals and supervised volunteers for bi-weekly on-site meal events at Give & Take Cache (G&T). Entered clients data into file-maker Pro database and customized web-based database. Collaborated with other food social service agencies to create Anchorage Thanksgiving Blessing program. Collaborated with Food Bank of Alaska & other agencies to create web-based food database. Organized G&T volunteer appreciation events & TLP resident special events. Coordinated G&T volunteer training events
Maintained statistical data and prepared annual reports to HUD and AHFC. Prepared and conducted outreach presentations at churches.
Served as secretary of Abbott Loop Social Services Inc. board of directors.
Certificate: Licensed Vocational Nurse
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