medical support assistant office automation resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
 Administrative Support Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Excellent communication skills
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Appointment setting
  • Pleasant demeanor
  • Team building
  • Multi-line phone proficiency
  • Medical Office Assistant
  • HIPAA compliance
  • Works well under pressure
  • Social media knowledge
  • Advanced clerical knowledge
Work History
Medical Support Assistant (Office Automation), 09/2012 - 09/2013
Department Of Health And Human Services Shiprock, NM,
  • Call Center Agent - receiving and answering phone calls from Tricare/United Healthcare eligible patients, dependents, and providers to set up medical acute, routine, and wellness appointments.
  • Sends messages and telephone consults via AHLTA for access to care, prescription renewals, and urgent care issues.
  • Updates patients' information in CHCS and verifies enrollment eligibility.
  • Transfers phone calls to appropriate department or personnel which the caller requests.
  • Registers patients' new dependents through mini-registration in CHCS.
  • Answered and quickly redirected up to 92 calls per day.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Hospital Corpsman, 02/2004 - 08/2009
Geo Group Inc. Detroit, MI,
  • Hospital Corpsman - Served as an assistant in the prevention and treatment of diseases and injuries, and in the administration of medical departments.
  • Administers first aids; assists with physical examinations and makes basic clinical assessments; provides nursing care to patients; administers medicine and collects specimens; assists in the transportation of the sick and injured; admits, transfers, and discharges patients; inputs and maintains computer, medical records.
  • Screened all visitors and directed them to the correct employee or office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Directed guests and routed deliveries and courier services.
  • Managed office supplies, vendors, organization and upkeep.
  • Assessed urgency and priorities before accepting or declining appointments.
Dental Technician, 02/2004 - 08/2009
U.S. Navy City, STATE,
  • Assisted dental officers in the treatment of patients and the performance of general dentistry procedures; performs first aid; maintains, sterilizes, and arranges dental instruments; practices infection control procedures; exposes and processes dental x-ray films; cares for dental equipment; maintains dental offices and dental records; renders emergency first aid; uses medical terminology and standard abbreviations; instructs patients in oral health education.
MBA: Healthcare Management, Expected in November 2011 - May 2012
University of Phoenix - San Diego, CA
Status -
  • Continuing education in Healthcare Management.
Bachelor of Science: , Expected in July 15, 2011
California College of San Diego - ,
Status -
  • 3.25 GPA
  • Coursework in Healthcare Administration.
Diploma: , Expected in June 2000
Marietta Senior High School - Marietta, Ohio
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • California College of San Diego
  • Marietta Senior High School

Job Titles Held:

  • Medical Support Assistant (Office Automation)
  • Hospital Corpsman
  • Dental Technician


  • MBA
  • Bachelor of Science
  • Diploma

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