MEDICAL STAFF QUALITY ANALYST RISK MANAGEMENT SPECIALIST
28+ years' success leading risk management excellence for health care and community organizations
Certified and resourceful Risk Management Specialist with 27 years of broad experience in all aspects of risk management programs and health care operations for Providence Health Care System in Alaska. Outstanding leadership skills for ensuring clinical and patient safety through proactive prevention; identifying and establishing practices for resolving complaints; and generating educational resources for reducing and eliminating liability exposures. Strong expertise for claims resolution and management, risk financing, and litigation mitigation and management, in complete adherence of legal and regulatory compliance. Seasoned communicator for promoting public and community relations through negotiation, mediation, public presentation, and media management, and fostering of effective relationships with wider community.
Senior Wellness Program Coordinator * Root Cause Analysis Trainer and Facilitator
Disclosure Trainer & Responder * Joint Commission Tracer * Joint Commission Survey Escort & Scribe
Trained in HPI High Reliability Safety * Serious Safety Event Response Team
Claims & Litigation
Clinical & Patient Safety
Health Care Operations
Root Cause Facilitation
Medical Staff Quality Analyst Risk Management Specialist, 04/2016 to Current Providence Health System Providence Alaska Medical Center – Anchorage, AK
Establish processes for proactive risk assessment of hospital, and all regional clinics, nursing homes, facilities and centers, in collaboration with management and staff M C E Providence Health System in Alaska.
01/2002 to 01/2016 Providence Alaska Medical Center – Anchorage, AK
Establish processes for proactive risk assessment of hospital, and all regional clinics, nursing homes, facilities and centers, in collaboration with management and staff Manage resolution and coordination of claims and pre-litigation activities, including investigating incident reports, and other information pertaining to problematic occurrences Conduct systematic collation and analysis of information in timely manner, including receiving and determining complaints for potential compensation relating to professional or general liability Engage in identifying, evaluating and reporting trends and practices toward preventable occurrences, such as collaborating with managers, staff, and physicians in resolving complaints prior to escalation Act as resource in educating all staff for reducing and eliminating liability exposures Conduct investigations, prepare findings, and efficiently communicate results; disseminate information on risk control and legislative and regulatory changes to appropriate staff Effectively coordinate with defense lawyers and staff on pre-litigation, and case management of Providence claims and litigation Manage fleet safety and notary programs; proactively participate in safety and quality programs Facilitate research and support for all staff and contracted physicians in addressing questions, disseminating advice, and developing actions and correction plans Provide quick and appropriate response to high volume of calls for claims management from patients, families, and community Seamless coordination of all external investigations, including DEA, Troopers, APD, Nursing Board and Medical Board actions, OCS, and APS Public & Community Relations Coordinator | Providence Continuing Care Services.
01/1988 to 01/2002 Mary Conrad Center & Providence Extended Care Center – Anchorage, AK
Managed word processing, and media development and placement in PR and community relations Oversaw all promotions of center services, including preparing and updating yearly PR and marketing plans; issuing and distributing press releases, care grams, publications, brochures, handbooks, and flyers; and generating direct mailings, media advertising, and public service announcements Served as official spokesperson in absence of administrator; developed and maintained department budget; and successfully organized special events, including health education forums Acted as liaison for Sisters of Providence Corporate office, and Sisters of Providence Alaska facilities, while building and maintaining strong external and internal relationships with relevant constituencies Actively promoted and enhanced philosophy, services, and overall public image of Providence Continuing Care Services (PCCS) through public education, media relations, publications, and direct mailings Coordinated and guided tours of facilities for media coverage and special groups Promoted staff morale and welfare, by organizing and executing special programs, and plans for special employee appreciation days, such as family days, and national nursing home week Oversaw management of promotional events, educational information, and coordination of employee fundraising programs including Day of Caring, United Way, and Children's Miracle Network Served as analyst for facility chronicles, and as emergency response coordinator in crisis events Produced recruitment materials including displays, brochures, and handouts, by collaborating with HR Successfully managed web page representing Providence Continuing Care Services, including coordinating changes, updates and new content; and directing 7 website content managers and webmaster.
advertising, analyst, APS, brochures, budget, C, case management, Community Relations, content, directing 7, special events, Financing, fundraising, health education, HR, image, Litigation, marketing plans, materials, media relations, office, Network, Nursing, nursing home, organizing, Patient Safety, philosophy, press releases, PR, processes, Program Management, publications, quality, quick, receiving, recruitment, reporting, research, risk assessment, safety, web page, website content, webmaster, word processing
Clinical Informatics Certificate: Informatics, 2018 University of Providence - Great Falls, MT