Dedicated and focused Medical Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Prepared prescription refill requests on behalf of the physician. Scheduled patient appointments. Resolved and clarified issues with patient medications and collaborated with local pharmacies. Provided administrative support for four physicians. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Enter all necessary patient information into the EMR system.
Practice Relations Coordinator:
Responsible for maintaining positive relations with current referral base as well as for recruiting new referral sources. Made routine visits to referral offices to delivery information and listen to any concerns. Scheduled and lead monthly interoffice meetings for discussing and resolving those concerns. Planned events and in-office meetings for all referral offices. Maintaining a report system for quarterly numbers, and marketing the practice to potential referral sources.
Front Desk Coordinator:
Effectively overseeing an outer office, which included 4 employees. Responsible for taking and processing x-rays, appointment scheduling, checking patients in and out and filing patient records. Routinely completed inventory, supply orders and restocked supplies. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
Responsible for researching and answering 100 or more questions per day from both an external distributor base and fellow corporate employees. Inquiries included punctuation errors, spelling errors, shipping dates and many more. Avoided a backlog of unanswered questions which would delay shipment of orders by scheduling time effectively.
Customer Service Representative:
Provided customer service support for a worldwide distributor base. Responsibilities included answering multiple phone lines, calming irate distributors, handling emergency orders, order entry, proofreading products before shipping, expediting orders and filing. Learned to multi-task efficiently and to handle a high stress environment.
Night course on Microsoft Office-1999
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