Driven individual with a proven ability to excel as a student, employee, and volunteer. Recognized by employers and professors as a mature, hardworking individual capable of effectively and independently handling multiple tasks at once. Acknowledged as a leader capable of training and implementing new policies among a team.
Accurately and thoroughly document medical visits and procedures in the Emergency Center as they are being performed by the physician, including but not limited to: Patient medical history and physical exam, patient education and explanations of risks and benefits, physician-dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up, and prepare referral letters as directed by the physician.
Responsible for correctly entering the correct health insurance plan into a patient's chart. Perform insurance verification prior to entering into the electronic medical record.
Responsible for interviewing patients to obtain and document demographic and financial information in the electronic medical record. Effectively and professionally problem solve in a dynamic hospital setting. Daily responsibilities include insurance verification, resolving current and past billing issues including taking payments and re-billing as appropriate.
Actively involved in solving members billing problems. Help with clerical/office work including data entry. Head of collections department for the gym. Conduct training sessions for incoming front desk employees. Update member information in computer system.
Actively involved in maintaining quality member-employee relationships. Helped implement membership card transfers, conducted walk in sales, and worked to provide a friendly environment for members to exercise in.
Maintain team of 20 volunteers under the supervision of the Director of Volunteer Services and the Assistant Nurse Manager of the Emergency Center. Train incoming Emergency Center Liaisons Updated current training lists and implemented new protocols for the project.
Look up rooms for both Emergency and hospital wide patients to assist visitors using Epic and Hyperspace systems. Direct incoming patients to EKG bays, waiting areas, and triage bays. Aid registration and triage staff with any tasks needed.
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