medical records data entry supervisor resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Document Management specialist with over 15+ years experience. Successful at promoting improvements in customer relations, administrative quality and project management with a proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Adept at leading teams in a dynamic,fast paced environment. Career is supported by a Bachelor's degree in Supervision and Management and an Associate degree in Business Administration.

  • High degree of detailed and independent focus
  • Excellent Critical thinking skills
  • Able to manage multiple priorities
  • Team player
  • Works well under pressure
  • Proficient in Microsoft Office 
06/2010 to Current Document Management Supervisor Safe Streets Usa | Chandler, AZ,
  • Streamlined day-to-day office processes to meet long-term goals.
  • Set up patient charts and documented information in various company software.
  • Spearheaded the implementation of new improve medical records retrieval and approval processes.
  • Provide respectful assistance to all parties, including patients, staff members and physician offices.
  • Prepare reports to assist management as they determine goals and improve efficiency.
  • Ensure the appropriate processing of all incoming mail.
  • Ensure data verification process is followed in accordance to compliance before scanning/approving document in patient’s file.
  • Assisted with recruitment, interviewing and onboarding new employees, performance evaluations and terminations.
  • Provide leadership, ongoing feedback, recommendations as well as coaching/training as needed.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
02/2007 to 06/2010 Customer Service Supervisor Firstservice Residential | Hitchcock, TX,
  • Supervised customer service calls per weekly to track support issues and improve operating procedures.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Identifying operational issues and suggesting possible improvements.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Prepare reports and analyzing data to assist management as they determine call center goals.
08/2006 to 12/2006 Assistant Branch Manager Fidelity D & D Bancorp, Inc. | Dunmore, PA,
  • Assist in overseeing sales, operations and business development within the branch including profits and productivity.
  • Provided bank leadership in absence of branch manager.
  • Maximized sales potential by training new members in improved sales strategies.
  • Reviewed loan applications against established parameters to determine approval, rejection or modification requirements.
  • Networked within communities to identify and capitalize on business opportunities.
  • Safe deposit and Bank vault audits and reconcile General ledger entries.
  • Assist with customer relations.
  • Coaching staff on Product knowledge, referrals, performance and communicating with staff members and client.
  • Interviewing potential new employees.
Education and Training
Expected in 12/2020 to to Bachelor of Science | Computer Technology Certification Miami Dade College, Miami, FL GPA:
Expected in 2017 to to Associate of Applied Science | Business Administration Miami Dade College-West Campus, Doral, FL GPA:
Expected in to to Business Certificate | Business Studies Holy Childhood Commercial Institute, Kingston, GPA:
Expected in to to | Computer Technology Certification Software Training Center, Kingston, Jamaica, GPA:

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Dade College-West Campus
  • Holy Childhood Commercial Institute
  • Software Training Center

Job Titles Held:

  • Document Management Supervisor
  • Customer Service Supervisor
  • Assistant Branch Manager


  • Bachelor of Science
  • Associate of Applied Science
  • Business Certificate

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