medical receptionist resume example with 20+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented Medical Receptionist with 22-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. I am an enthusiastic Medical Receptionist who communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Some of the computer systems that I have worked on are: * Session A 3270 * OAS Gold * Siemens * Soarian | * Next Gen * EPIC Core Strengths are: * Strong Organizational Skills * Active Listening Skills * Energetic Work Attitude * Adaptive Team Player * Courteous Demeanor |
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Make CD's for patients to send to other Provider Offices
- Birthday Coordinator
- Part of the interviewing group
- Recommended appropriate products to meet customers' individual needs.
- Provided makeup services for weddings, proms and other special events.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Applied makeup to clientele to cover imperfections and create new looks.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Kept counter and display areas in clean and neat fashion.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Handled appointment booking, canceling and rescheduling.
- Assisted customers in feeling relaxed and comfortable with the process.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Kept notes listing preferences and services provided to clients for quick reference.
- Applied makeup to achieve desired day-to-day and special event looks.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Straightened up waiting room to maintain neat and organized space.
- Filing
- Stocking Exam Rooms
Broome Community College - Johnson City, NY,
- I completed an Internship at Jet Away Travel in Endicott, NY between 1994-1995 as a requirement for my Travel & Tourism Degree
Johnson City High School - Johnson City, NY,
References
Michelle Campbell
(Best Friend 30+ Years)
928 W Kiva Avenue
Mesa, Arizona 85210
1-602-696-7369
Gail Page
(Friend of Family)
2 Marlayne Drive
100 Montgomery St. 10th Floor
XXX-798-0188
JoAnne Wayman
(Friend of Family)
90 Endicott Avenue
100 Montgomery St. 10th Floor
XXX-797-9553
Shelby Kent
(Internal Medicine Supervisor for UHS)
220 Harding Avenue
Vestal, NY 13850
XXX-725-2540
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Resume Overview
School Attended
- Broome Community College
- Johnson City High School
Job Titles Held:
- Medical Receptionist
- Beauty Advisor
- Dental Assistant
- Medical Receptionist
Degrees
- Associate Degree in Business/Emphasis in Travel & Tourism
- High School Diploma
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