Current Organized Scheduler who can complete scheduling duties in a fast paced environment. Versatile, reliable and efficient with 10+ years experience supporting Physicians, Physician Assistants, Certified Nurse Practitioners. Diversified Skills in Administration support and Excellent phone and Customer Service Skills.
Customer Service Skills
Excellent Communication skills
Attention to details and deadlines
Phone Triage Skills
Adaptability & Flexibility
Able to manage incoming calls
Respect & Maintains Confidentiality
Maintain Medical Records
Implements appropriate scheduling
process and support
Microsoft office skills
Responsible for call center, Front desk duties, greeting patients, Checking patients in for their appointments, collecting co-pay and past due balances. Scheduling consultation, follow-ups, collecting demographic for billing when registering new patients. Providing support to the department/site, Ensuring quality service, though a timely and courteous requesting our care. Advise and counseled patients on food-fluid and medication, intake and restrictions, in person or mail prior to testing. Arranged patient pre-testing with appropriate departments.Preformed General secretarial duties including maintaining doctors' schedules for hospital services, night calls, clinic and outreach facilities.
Responsible for the scheduling of all Vascular surgeries., taking in consideration the desired date. Priority of surgery length of and surgery block time to ensure efficiency. Answering and responding to multiple incoming telephone calls. Providing support to the department. Maintaining physician calendars. Coordinated with physicians surgical vendors and equipment. Assisted in training new employees. Calling Insurance for status for procedures that needs authorization. Decrease patients wait time and improve workflow.
Scheduling services calls, skilled and decision-making problem solving effectively, handing Multiple problems, gathering information for our agents.
Allina Hospital wide Customer Service Award
Business Administrative Certification
Grammar and Business Written Seminars
Excellian Training /Registration Scheduling
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