Medical Office Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I have been in the Healthcare and office managing field for 12+ years, I have a strong background of problem solving and educating others. I have trained and educated many incoming staff and feel that they have come a long way with this organization due to my training. I am a dependable, hardworking person with a great attitude ready for a new role.

  • Medical software applications
  • Patient relations
  • Medical records management
  • Bookkeeping
  • Customer service
  • Knowledge of HIPAA regulations
  • Inventory management
  • Supervision
  • Planning and coordination
  • Invoice generation
  • Problem resolution
  • Organization
  • Healthcare coding competency
  • Knowledge of medical terminology
  • MS Office
Education and Training
South Texas College Mcallen, TX Expected in : Nursing - GPA :
Valley Grande Institute For Academic Studies Weslaco, TX Expected in : Nursing - GPA :
Edcouch-Elsa High School Edcouch, TX Expected in 05/2004 High School Diploma : - GPA :
Universal Health Services - Medical Office Specialist
Guaynabo, PR, 08/2018 - Current
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Used Zoom gate and paragon software to process patient payments and update accounts.
  • Registered patients and scheduled appointments.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Collected information, and collected co-payments for average of 150 patients each day.
  • Collected forms, copied insurance cards and picturs Ids to coordinate patient information for billing and insurance processing.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
Ardent Health Services - Unit Clerk
Montclair, NJ, 03/2011 - 08/2018
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Coordinated supply replenishment to meet expected unit demands.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Organized ordered medical tests, including sample collection and patient transportation.
  • Coordinated internal and external patient transportation.
  • Supported clinical needs of more than 100 employees including taking messages, scanning documents and routing business correspondence.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Prepared charts for outpatient and inpatient services.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Created professional memoranda, letters and recommendations.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Organized training materials, including user manuals for onboarding sessions.
  • Tracked usage of medical supplies and placed orders to maintain inventory levels.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Identified problematic issues before they escalated and implemented a better and more for effective resolution.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Managed travel arrangements, agendas and accommodations coordination for Administratiive personnel.
  • Implemented office efficiency improvements to streamline task delegation.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Corecivic - Secretary
San Diego, CA, 08/2009 - 03/2011
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Planned and executed corporate meetings, lunches and special events for groups of 300+ employees.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained organized filing system of paper and electronic documents.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Doctors Hospital At Renaissance- RMF - Process Improvement Educator
City, STATE, 08/2020 - Current

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Resume Strength

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  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • South Texas College
  • Valley Grande Institute For Academic Studies
  • Edcouch-Elsa High School
Job Titles Held:
  • Medical Office Specialist
  • Unit Clerk
  • Secretary
  • Process Improvement Educator
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma