MEDICAL OFFICE - RECEPTIONIST, Dr. Michael Hirt Center for Integrative Medicine – Tarzana,
Obtained and secured patient demographics and current health insurance information for new patient registration; Data entry of patient demographics and insurance information; Assisted patients with purchase of herbal supplements and nutrition products; Maintained office schedule and filing system; Answered customer inquiries regarding medical services, diagnostic tests and prescription drug refill requests; and routed heavy in-bound telephone calls to appropriate extensions.
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE, The Los Angeles Daily News – Woodland Hills,
Representative, Progressive Physical Therapy RECEPTIONIST – Tarzana,
Met daily deadlines and adjusted priorities accordingly; Answered inquiries from attorneys and general public; Used up-selling techniques and assisted attorneys and other professional groups with advertisements of a sensitive legal nature; Secured all correspondence as documentation for future reference; Proof read publication requests for accuracy while upholding legal standards; Processed check and credit card payment; Account reconciliation and resolution while adhering to company policy; Prospected for new accounts.
Obtained patient demographics and verified insurance benefits for new patient registration; Corresponded with Physicians' offices regarding mutual patient's plan of care and secured documentation copies within patient's chart; Processed payments for medical supplies and services, including cash and credit card transactions; Answered patient telephone inquiries regarding services provided; Maintained clinic schedule and file organization; Data Entry; and Patient care: Applied therapeutic modalities under direction of therapist; Monitored patient response to treatment and reported unusual findings to therapist immediately for a revised plan of care.
RECEPTIONIST and Therapy Aide, Telesis Physical Therapy – West Hills,
Obtained health insurance information and new patient demographics; Corresponded with Physicians' offices in regard to mutual patient's plan of care and secured documentation in patient's chart; Obtained payment for medical supplies and services, including cash and credit card information; Answered telephone inquiries; Provided patients with referrals and reference materials for home health maintenance program; Maintained office schedule and patient charts; and Patient care: applied therapeutic modalities under direction of therapist, monitored patient response to treatment and reported unusual findings to therapist immediately for a revised plan of care.
CUSTOMER SERVICE BILLING CLERK, Western Costume Leasing Co – North Hollywood,
Met hourly deadlines regularly; Researched customer billing disputes; Created Excel.
spreadsheet reports and generated account summary reports for executives; Data entry with.
succinct descriptions of wardrobe items catering to film & television industry.
CUSTOMER SERVICE BILLING CLERK, COSTUMER, Warner Bros Studio Facilities – Burbank,
Met hourly production deadlines; Assisted clients with opening studio accounts by obtaining and examining financial documents, including certificates of insurance; Generated billing statements for studio accounting department; Account reconciliation - Verified and researched client documentation and resolved disputes regarding returns of merchandise.
Maintained files; inspected returned rental items for damages; Data Entry: described rental stock succinctly, but with unique descriptions that provided easy recognition upon return.
COSTUMER- assisted productions and studio executives with wardrobe and set-dressing needs.
CUSTOMER SERVICE, CASHIER, Western Costume Leasing Co – North Hollywood,
Processed cash and credit card payments and obtained purchase orders for wardrobe rentals within the television and film industry, as well as private party rentals during the annual peak season; Opened new accounts by obtaining and securing all appropriate financial data.
Assisted accounts receivable department with account reconciliation, and Researched billing disputes.
ADMINISTRATIVE ASSISTANT, Contract Tape Company – Van Nuys,
Scrutinized accounts receivable aging report for accuracy; Account reconciliation; Applied payments and credits where appropriate and secured documentation of payments and returns; Scheduled UPS pick-ups for unused merchandise; Contacted delinquent accounts using skip tracing techniques and arranged payment plans; Maintained contact with established accounts and networked with suppliers regarding product needs for future months; Maintained payroll files and tracked commissions of salespeople; and Regulated purchase orders.
Bachelor of Science: Health Science Health Education,
California State University - Health Science Health Education
Associate: Arts - Nursing,
Los Angeles Pierce College - Arts - Nursing
Associate: Arts - Liberal Arts and Educations,
Los Angeles Pierce College - Arts - Liberal Arts and Educations