Medical Center Director CEO Resume Example WBJ DORN VETERANS ADMINISTRATION MEDICAL CENTER

MEDICAL CENTER DIRECTOR CEO

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-critical results in complex multi-site health care systems. High-energy, results-oriented compassionate health care professional with strong focus on patient centered care, service efficiency and strategic planning to create new programs by leveraging technology, incorporating current care models and health care forecasts. SKILL HIGHLIGHTS Results driven senior leader Experience in building and maintaining effective Expertise in leadership of complex multi-unit Union and labor relationship clinical settings Savvy in tele-medicine modalities to provide remote Champion of patient centric care and medical home clinical care model Expertise in Joint Commission and CARF Strategic planning expert accreditation standards Outstanding senior level communication skills Demonstrated operational efficiency expertise with Organizational and culture change agent cost reduction outcomes Total quality improvement and system redesign Strong analytical skills/ detailed oriented expertise

Core Accomplishments

Instituted a cultural change effort through implementation of patient centric care, change management education and increased staff communication/involvement, which has resulted in improved patient satisfaction and employee empowerment to create change within their unit.
Executed improved operational and business oversight which reduced overall costs for services provided in the community by 30% and created efficiencies, which increased productivity/capacity within the medical center to absorb care.
Ensured leverage of technology to provide services to remote and rural areas.
Led the efforts of the hospital system to achieve Joint Commission accreditation, and recognition as one of the JC top performing hospitals,(an honor received by less than 15% of all hospitals nationwide).
Successfully managed overall operational budgets in excess of $400 million with effective execution of strategic plans to target quality, efficiency and development of new programs to enhance care.
Recipient of VA Secretary personal appreciation for leadership in maintaining clinical services to veterans in Mississippi and in providing support to New Orleans VA during and immediately following Hurricane Katrina.
Served as key leader in the execution of CARES Commission strategic and operational plan to complete 64 field hearings and completion of the CARES Commission Final Report, " Capital Asset Realignment for Enhanced Services", report to the Secretary of Veterans Affairs, February 2004.
This report serves as cornerstone for VHA strategic alignment to the year 2020.

Professional Experience

11/2011 to Current

Medical Center Director CEOWBJ DORN VETERANS ADMINISTRATION MEDICAL CENTER － SC

01/1753 to 01/1753

Senior Executive Service Leader (CEO)

of a highly complex tertiary care medical center with 209 beds, and 7 community based outpatient clinics located in the mid and up state areas of South Carolina, employing 1980 employees and accountability for a $450 million budget.
Executed a strategic plan in the areas of proper resource utilization which resulted in a 26% decrease in expenditures to community sources.
Increased internal efficiency to absorb previously outsourced care and improved patient satisfaction by implementation of a patient centered care model.
Fostered expansion of technologies to rural clinic areas with resultant decreased travel time, lower clinical costs and increased satisfaction.
Championed a cultural change to focus on quality and safety though executive huddles, focused communications and emphasis on a culture of safety resulting in improved reporting of issues and overall patient satisfaction scores.
Opened a new womens clinic which increased female enrollment by 20%.
In the behavioral health arena, rolled out.

02/2007 to 11/2011

Medical Center Director (CEO)CHARLIE NORWOOD VA MEDICAL CENTER － Augusta, Georgia

01/1753 to 01/1753

Senior Executive Service Leader (CEO)

of a 2 division highly complex tertiary care medical center with 481 beds, and 2 outpatient rural clinics, an annual operating budget of $350 million dollars and over 2200 employees.
Using Systems Redesign strategies, Led the medical center to accomplish 100% access measures to all clinics, and met or exceeded inpatient and outpatient patient satisfaction scores while gaining over 5% increased workload.
Implemented the cultural transformation of 3 inpatient units and 130 bed Nursing home (Community Living Center) using the Plane tree model.
In collaboration with the community, successfully raised nearly $2 million for Fisher House construction, negotiated with private sector partners in implementation of an enhanced use lease project to use VA space for homeless veteran and female veteran housing.
Executed a unique agreement with the Family YMCA for use of recreation facilities which enabled a stronger bond between the VA and community.
Oversight of a major construction project for additional SCI b.

01/1753 to 01/1753

Acting Medical Center Director and Associate MedGV SONNY MONTGOMERY VA MEDICAL CENTER － Mississippi

02/2004 to 02/2007

Executive (CEO)AFFAIRS- OFFICE OF THE SECRETARY

accountable for leadership and program execution of a 150 bed medical center with 5 CBOCs serving 2/3 of Mississippi Veterans.
Executed a strategic plan to improve management of medical center resources by restructure of budget committee, development of a business practice council and increased focus on business practices.
The result was a 23% increase in third party collections and increased accountability for measurement of clinic productivity.
Renegotiated medical care contracts with community and medical school affiliates with resultant 35% cost reduction in contract costs.
Nationally within the VA system, the Medical center was ranked first in clinical quality measures and rated 6th nationally in overall performance scorecard.
Developed strong relationship with U of Mississippi School of Medicine which resulted in increased medical residency slot allocation and improved resident satisfaction.
Due to my communication effectiveness, developed positive working relationships with three local uni.

03/2003 to 02/2004

Deputy DirectorCARES Commission

Appointed by the Secretary, Department of Veterans Affairs, accountable for executive functions of a high profile national commission.
Led and directed senior staff analysts, lawyers and others in the development and implementation of a strategic plan to fulfill the CARES Commission charter.
Spearheaded the planning and preparation to complete the site visits, public hearings and publish the final report.
Directed staff in the development of a strategic plan that included critical review of VA Undersecretary for Health plans for realignment of health care services to veterans.
Developed and executed the approach for the 81 site visits and 38 public hearings not previously accomplished in any government agency.
Communicated frequently with VHA leaders, VISN Directors, Medical Center Directors, congressional staff, national Veterans Service Organizations and other stakeholders.The final report, presented to the House and Senate Committee for Veterans Affairs, serves as the strategic plan for delivery.

Education

BACHELOR OF SCIENCE: NURSINGMASTER OF PUBLIC HEALTH Indiana University － Bloomington, IN

University of Iowa － Iowa City, IA

Additional Information

Georgia Registered Nurse License #RN162349, pending reactivation Dedicated University of South Carolina Gamecock fan

Resume Overview

Companies Worked For:

WBJ DORN VETERANS ADMINISTRATION MEDICAL CENTER
CHARLIE NORWOOD VA MEDICAL CENTER
GV SONNY MONTGOMERY VA MEDICAL CENTER
AFFAIRS- OFFICE OF THE SECRETARY
CARES Commission

School Attended

MASTER OF PUBLIC HEALTH Indiana University
University of Iowa

Job Titles Held:

Medical Center Director CEO
Senior Executive Service Leader (CEO)
Medical Center Director (CEO)
Acting Medical Center Director and Associate Med
Executive (CEO)
Deputy Director

Degrees

BACHELOR OF SCIENCE : NURSING

Medical Center Director CEO Resume Example

Resume Score: 60%

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