Motivated, adaptable and responsible. Soon to
be business management graduate looking to reintroduce herself back into the sales
field. Looking to utilize tools gained from previous experience in sales and
customer service and knowledge in business, marketing and sales gained in school. Results-oriented individual who excels in delivering solutions and achieving goals.
Fluent in Spanish
Exceptional customer service skills
Team building expertise
Skilled in MS Office
Strong interpersonal skills
Medical Billing SpecialistJan 2012 to Current Lone Star Circle of Care - Georgetown, TX
Managed monthly medical claim aging medical claim reports between 31 to 151 days plus.
Generated additional revenue on medical claims via correction or contact to insurance with an emphasis on Medicare.
Assisted patients and providers calling in reference to billing or coding issues.
Accomplishments Generated additional revenue on Medicare medical claims on a monthly basis.
Completed various projects to ensure compliance with medical billing processes and to achieve department goals.
Constantly met report deadlines in a high stress environment.
Medical Billing SpecialistMar 2010 to Jan 2012 AMPM - Austin, TX
Utilized coding data to produce and submit claims to insurance companies, duties also included working directly with the insurance companies, healthcare providers, and patients to get claims processed and paid.
Reviewed and appealed unpaid and denied claims.
Assisted with answering billing questions and collected on unpaid accounts and provided excellent customer service to patients and external partners.
Reviewed and appealed unpaid and denied claims to bring in additional revenue.
Retrieve and post insurance payments directly from financial institutions on claims paid by insurance or otherwise.
Completed assignments and projects in a high pressure environment.
Sales SupervisorMay 2003 to Jan 2009 Grande Communications - Austin, TX
Motivated and coached s team of 13 or more sales representatives on sales calls with new and existing customers.
Achieved monthly sales goals by creating sale incentives to motivate sales reps reach their goals for the month.
Provided training and development on customer service practices and sales techniques to new and existing employees.
Worked as part of them team by helping my team hit their sales goals as a rep and as a supervisor by jumping on the phones to assist on calls or with making sales.
Implemented quality assurance procedures and guidelines.
Active part of the recruiting and hiring process by reviewing resumes and interviewing candidates.
Reached monthly and quarterly sales goals as a team by assisting on sales or making sales in fast paced environment.
Managed call center agents by monitoring the queue and track inbound calls.
Upsold add-on services to existing customers, generating incremental revenue.
Implemented quality assurance guidelines.
Bachelors of Science, Business Management2016Texas State University - San Marcos, TXBusiness Management
Associate of Science, Business Administration2013Austin Community College - Austin, TX, USA
Billing, Call Center, Customer Service, Fast, Financial, Hiring, Insurance, Medical Billing, Processes, Coding, Quality Assurance, Recruiting, Sales, Phones, Time Management