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Medical Assistant/ Office Manager Resume Example

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MEDICAL ASSISTANT/ OFFICE MANAGER
Professional Summary

Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Work History
Shreeji Medical PA- Medical Assistant/ Office Manager
City , STATE03/2020 - 12/2020

Assisted physicians in follow-through of care.

  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oriented and trained new staff on proper procedures and policies.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collected histories, vitals and current complaints via patient interviews.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained all prescribed laboratory testing.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Attended required training, education and meetings.
  • Escorted patients to examination rooms.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Taught patients about medications, procedures and care plan instructions.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Prepared and administered medications to alleviate patient symptoms.
  • Ordered and prepared reagents and supplies.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed close working relationships with front office and back office staff.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed policies and procedures for effective practice management.
  • Assisted with regulatory issues such as compliance.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Titusville Discount Pharmacy- Registered Pharmacy Technician/ Pharmacy Manager
City , STATE04/2016 - 03/2020
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated instructions to patients or caregivers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Counted, measured and compounded medications following standard procedures.
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Collected co-payments or full payments from customers.
  • Entered and processed patients' prescriptions into internal system.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed incoming drug orders.
TGI Friday's- Server/ Cocktail Server/ Hostess
City , STATE06/2015 - 03/2016
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Assisted with bartending duties during high-volume shifts.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Served alcoholic and non-alcoholic beverages in bar environment.
Eastern Florida State College- Human Resources Student Assistant
City , STATE01/2016 - 03/2016
Skills
  • Healthcare coding
  • Physician assistance
  • Insurance billing procedures
  • Payment collection and processing
  • Medical Records Management
  • Follow-up skills
  • Accounting
  • Understanding of medical terminology
  • Understanding of medical ethics
  • Managing patient records
  • Insurance billing
  • Detail-oriented
  • Microsoft Office
  • Excellent work ethic
  • Data management
  • Responsible
Education
University Of Central FloridaCity, StateExpected in 12/2022Bachelor Of Science: Biomedical Sciences
Certifications

Registered Pharmacy Technician #rpt72103

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • University Of Central Florida

Job Titles Held:

  • Medical Assistant/ Office Manager
  • Registered Pharmacy Technician/ Pharmacy Manager
  • Server/ Cocktail Server/ Hostess
  • Human Resources Student Assistant

Degrees

  • Bachelor Of Science : Biomedical Sciences

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