Medical Assistant/ Office Manager Resume Example

Assisted physicians in follow-through of care.

• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, including medication information, symptoms and allergies.
• Oriented and trained new staff on proper procedures and policies.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Maintained detailed records of test results by entering data and patient information into computer.
• Collected histories, vitals and current complaints via patient interviews.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Called and faxed pharmacies to submit prescriptions and refills.
• Report significant information and changes in patient condition to nurse supervisor.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Obtained all prescribed laboratory testing.
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
• Attended required training, education and meetings.
• Escorted patients to examination rooms.
• Submitted prescriptions to pharmacy via phone, fax or web.
• Taught patients about medications, procedures and care plan instructions.
• Participated in Continuous Quality Improvement (CQI) activities.
• Prepared and administered medications to alleviate patient symptoms.
• Ordered and prepared reagents and supplies.
• Collected all pertinent data and calculations to aid physician in interpreting results.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed close working relationships with front office and back office staff.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Addressed and remedied all patient or team member issues.
• Created and implemented organizational policies and procedures.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Built relationships with physicians to create steady referral pipeline.
• Developed policies and procedures for effective practice management.
• Assisted with regulatory issues such as compliance.
• Received, recorded and filed medical payments by check, cash and credit card.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.