Bilingual, Spanish, focused on empathetic, patient-focused care. Trustworthy caregiver experienced in home and hospital settings.Fast-learning recent Medical Assistant graduate enthusiastic about working in a hospital or clinic setting.
Prepared patient rooms prior to their arrival.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Maintained a clean, orderly and well-stocked environment.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Properly directed inbound calls in phone queues to improve call flow.
Member of Phi Theta Kapa Club
GPA 4.0 Graduated Summa Cum Laude
Graduated Summa Cum Laude
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