Medical Assistant with 5+ years of experience in a high-paced environment involving both front and back office functions. Extremely proficient with computers including the Epic Systems, Invison, RMS, Lotus Notes, and the Microsoft Office Products. Patient Care focused individual highly skilled in customer service
Associates in the Science of Medical Assisting from Heald
Roomed between 30 and 75 patients a day. Discharged patients from a multi-specialty clinic including coordinating care with multiple other departments such as Radiology, GI Lab, Echo Lab, etc., explained prepratory instuctions for GI procedures, Pulmonary procedures, and Radiology procedures. Assisted patients with multiple chronic diagnoses, including COPD and asthma.Helped physicians examine and treat patients by assisting with instruments, supply, obtaining consent, and documentation. Increased patient compliance with discharge instructions by creating "smart-phrases" that highlight desired follow up. Achieved departmental goals and objectives by instituting new processes and standards for patient care.Participated in unit based Quality Assurance Program.Coordinated with doctors and registered nurses to develop care plans for patients.Prepared for HIPAA and JCAHO reviews, by ensuring required brochures and pamphlets were available to patients in the clinic, checking supply weekly for expired products, and verifying that my assigned area was CMS compliant .Performed pregnancy tests and sent specimens for laboratory testing. Trained multiple employees in the transition from the MA1 to the MA2 model.
Kept records of room availability and guests' accounts, manually and using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems. Managed Multi-Line Phone making and canceling reservations. Ensured highest possible revenue each night by communicating with other hotels in the area to accommodate their overflow guests.
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