Searching for a new opportunity to join your healthcare practice as Medical Assistant / Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented, organized and committed to maintaining superior quality of care. Dedicated and empathetic Medical Assistant /Phlebotomist offering 4 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Patient Flow, and Medical Triage
Health Insurance Verification
Electronic Medical Records and Appointment Scheduling
Patient / Family Education and Instruction
Venipuncture and Capillary Puncture
Injections (Intramuscular, Subcutaneous, Intravenous and Intradermal)
Bone Marrow Biopsy, Paracentesis
PFT's, Spirometry, and Nebulizer
Glucose, and Cholesterol Testing
Scheduling appointments, Personnel
Attention to Detail, Phlebotomist
Call Center, Protocols
Chemotherapy, Quality assurance
Community Hospital, Resuscitation
Customer Service, Scheduling
EKGs, Answering phones
Electronic Medical Records, Typography
Staff training, Venipuncture
Fluent English, Vital signs
Hematology, Written Communication
Medical Assistant /Certified Phlebotomist | 02/2008 to Current Unemployed At This Time. - Margate, Florida, US
Collected fluid or tissue samples by using appropriate collection procedures, including blood cultures and flow cytometry collection procedures.
Obtained blood specimens by performing venipunctures and finger sticks up to 45 times per day, using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Accurately labeled vacutainer tubes with patient name, date and time of collection, prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Led patients to exam rooms, answered general questions and prepared patients for a physician by explaining the process.
Assisted physicians by preparing patients for procedures, including but not limited to EEG / EKGs, phlebotomy, glucose testing, and pulmonary function tests.
Managed 15 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
Delegated team tasks based upon each representative's skill level and knowledge, which improved accuracy and productivity by 45%.
Preformed over 17,500 venipunctures and capillary punctures per year Hematology/Oncology at Boca Community Hospital - Clinical Oncology Phlebotomist Tech.
Collected all pertinent data and calculations to aid physician in interpreting results.
Maintained detailed records of test results by entering data and patient information into computer.
Clinical Oncology Medical Assistant /Certified Phlebotomist | 02/2004 to 02/2008 Hematology-Oncology At Boca Community Hospital - Boca Raton, Florida, US
Explained procedures to patients to reduce anxieties and increase patient cooperation, and document vital signs and health history for thirty-five patients every day.
Collected up to 45 blood samples daily using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles and random whole blood/serum/plasma samples for cancer research.
Collected fluid or tissue samples by using appropriate collection procedures, including bone marrow biopsy and paracentesis collection procedures, at least 1 bone marrow biopsy a day.
Physicians seeing an average of 30-40 patients per day, another 25 patients for chemotherapy.
Send out laboratory functions, proficiently using hematocrit centrifuge to prepare specimen aliquoting, packaging blood and other samples for transport to reference laboratory.
Monitored three-part differential blood count test accuracy using quality controls, maintaining a 99.9% accuracy.
Preformed over 938 venipunctures and capillary punctures in a month.
Pulmonary Medical Assistant /Certified Phlebotomist | 10/2003 to 02/2004 Central Medical Group - Tamarac, Florida, US
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effectivetreatment.
Recorded vital signs and medical history for up to 35 patients each day.
Administered rapid tests such as Glucose and Cholesterol to help clinical staff assess conditions.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Performing pulmonary function tests, spirometry, and nebulizer treatments.
Assisting with bronchoscopy endoscopic technique of visualizing inside airways for diagnostic and therapeutic purposes.
Preformed over 500 venipunctures and capillary punctures every month.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Call Center Technical Operations Supervisor | 01/1986 to 02/2004 AT&T Communications - Miramar, Florida, US
Assisted in two Call Center builds, acting as Liaison between Call Center Tech Op's department and System Tech Op's department.
Trained team members on performance metrics and consumer behavior identification.
Monitoring calls for quality assurance, coaching representatives 70% to reduce truck rolls by 30%, Hold sales rallies to increase number of sales by 25%, Make necessary system adjustments and respond to customer inquiries.
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Assessed personal performance and implemented incentives and team-building events to boost morale.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Technical Department answered over 4,000 calls per day, on average 130 reps.
Taught product knowledge and troubleshooting skills effective customer service techniques, boosting client satisfaction rates 70%.
University of Phoenix - Phoenix, Arizona, US | Associate of Applied ScienceMedical Coding And Billing, 02/2018
Majored in Medical Coding and Billing
Minored in Medical Administration
Dean's List 2018
Continual academics with 4.0 GPA
Awarded Workshop Certificate
Ultrasound Medical Institute - North Lauderdale, Florida, USMedical Assistant/Phlebotomist/Medical Laboratory, 01/2004
Majored in Medical Assisting
Minored in Phlebotomy
Dean's List 2003
Graduated with 4.0 GPA
Graduated in Top 10% of Class
Member of American Associates of Medical Assistant - (AAMA)
Member of National Healthcare Association - (NHA)
Member of American Medical Technologists - (AMT)
Member of National Phlebotomy Association - NPA)
Strayer University - Fort Lauderdale, Florida, US | Bachelor of ScienceBSc, Information Technology / Cyber Security, Expected in 01/2024
Majored in Information Technology
Minored in Cyber Security
Continual academics with 4.0 GPA
President's List 2018
Dean's List 2018
Member of The National Society of Collegiate Scholars - (NSCS)
Member of The Society of Collegiate Leadership & Achievement
Honor Society - (SCLA)
Awarded Certificate of Acceptance
Broward College - Pembroke Pines, Florida, US | Associate of Applied ScienceComputer Typography And Composition Equipment, 01/1998
Majored in Computer Typography
Minored in Composition Equipment Operator
Member of Honor Roll
Graduated with 3.9 GPA
Sheridan Technical College - Hollywood, Florida, US | GED12/1985
Majored in General Education Development
Minored in General Studies
Graduated with 3.9 GPA
Certificate of Appreciation individual and can manage report deadlines, monitor employee October's 1996 Customer Service Sales Representative productivity, and collaborate well with other managers.
Producer's Club Certificate of Appreciation Advanced skill sets on several different levels, possessing the right Certificate of Achievement personality and professionalism that you are looking for.
Exceptional work ethics, time management skills, and can adapt quickly to the changing needs of the company.
Willing to assist others and can take on multiple tasks as needed.
A friendly personality, that is dependable would be a great fit for your company.
Clinical Oncology Medical Assistant /Certified Phlebotomist
Pulmonary Medical Assistant /Certified Phlebotomist
Call Center Technical Operations Supervisor
University of Phoenix - Phoenix, Arizona, US | Associate of Applied Science Ultrasound Medical Institute - North Lauderdale, Florida, US Strayer University - Fort Lauderdale, Florida, US | Bachelor of Science Broward College - Pembroke Pines, Florida, US | Associate of Applied Science Sheridan Technical College - Hollywood, Florida, US | GED
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