Certified Nursing Assistant committed to combining medical administrative training and clinical experience to deliver excellent direct patient care, front/back office support, records management, and billing services. Turnover in Health care Manager, Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
*Reputation for exceptional customer relations; easily establishes trust and rapport with the public, demonstrating excellent listening skills and compassion.
*Broad-based experience in answering multiple telephone lines and scheduling appointments.Healthcare Manager driven to improve morale, decrease turnover and improve productivity. Background in microsoft word, microsoft Excel and EMR Data Entry. Healthcare Manager, highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements..
Accomplished, Adaptable, Ambitious, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Inspirational, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Passionate, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Visionary, Well-qualified
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Business Development:
Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
Managed team of [number] of professionals.
Served as mentor to junior team members.
Defined strategy and business plan for [business area].
Leadership Development Program
10-key, accounts receivables, Administrative, Anatomy, oral, Data Entry, direction, English, faxing, filling, Law, machinery, Medical Billing, Medical Terminology, Medical Transcription, Nursing, Nursing Home, Office Management, Physiology, POS, protocols, quality, reconciling, safety, Tagalog, Technician, Typing speed, vital signs, word processing. Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
Better than average written and spoken communication skills.
Outstanding interpersonal relationship building and employee coaching skills.Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
Excellent organizational management skills.
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