Compassionate, creative and effective teacher with valuable experience in classroom administration, student development, and educational goals achievement. Equipped with extensive background in diverse educational environments and versatile instructional strategies. Student-centric instructor, academic facilitator and motivational coach. Proficiency with performing independently, or as member of teaching team in both traditional and non-traditional instructional settings. Specifically adept in the areas of in-classroom and online technologies integration.
Assisted patrons with library's computers and provided information on logging onto Internet; closely monitored front desk visitors to maintain secure and clean environment; stayed up to date on references, card catalogs and automated information systems to teach and educate patrons ;processed receipt of new book, audio visual and computer software inventory; Analyzed media engagement and produced tracking reports; marketed library's many services to visitors and patrons through active communication; ability to operate and provide problem-solving for a variety of computers, printers, copiers, and audiovisual equipment or the ability to acquire such skills; knowledge of library media center procedures, methods, terminology, routines and techniques; ability to handle and prioritize multiple tasks in an environment of frequent interruptions; ability to assist staff and students in locating appropriate materials; excellent human relations and communication skills; proficiency with word processing, spreadsheets, and databases, and familiarity with Internet search strategies
Provided direct instruction and instructional support to students with disabilities and works in collaboration with the general education teacher; monitored and evaluated outcomes for students with disabilities; assisted in the development of Individualized Education Programs (IEP); knowledge of MCPS curriculum, techniques for integrating curriculum, MCPS policies, and effective instructional practices; provided instruction that refleceds multiple perspectives and multicultural education, with the ability to infuse technology into curriculum; worked effectively with administrators, colleagues, central office and school based staff, students, parents and community; providing excellent oral and written communication, in addition to utilizing outstanding human relational skills; demonstrated knowledge of the nature and needs of normal developmental processes, curriculum development and programming, psycho-educational assessment and special education record keeping and monitoring tools for pre-k and school-aged children. Tought different subjects utilizing a variety of approaches/methods that address the individual's and groups' needs. Proven capacity to identify concerns and needs of parents of children with emotional and multiple areas of difficulty as part of an ongoing therapeutic process
Demonstrated skills in oral and written presentation of diagnostic findings, progress reports, anecdotal records, development of behavioral goals and objectives for individual educational plans and weekly lesson plans.
Communicated with parents on an as needed basis (returning phone calls, following up on incidents, etc) , established and maintained open lines of communication with all members of team, peers and supervisors , planned and led instruction for age appropriate STEM learning activities and events that complemented scheduled before and after school programming; ensured safety and accountability of all school-aged children in assigned group, emergency procedures communicated, practiced and observed, served as a lead counselor for activities such as; zip-lining, archery, swimming and more, during summer camp at Mountainside
Frost School Rockville,MD
Provided overall assistance to teacher in the classroom to support the teacher with lesson planning and/or with an assigned student in a one-to-one relationship , additional structure, supervision and instruction to assist teacher in achieving the goals and objectives of the student's Individual Education Program (IEP), assisted with educational support and behavior management; documents student progress; and serves as an escort to students during school or program activities
Bilingual Education for Central America (BECA) Cofradia, Honduras
Volunteer Associate June 2011 - August 2011
Planned, executed and documented daily activities for students in a collaborative environment, in addition to working with other counselors to plan activities across disciplines including science, art, reading and writing.
Covance/LabCorp Gaithersburg, MD Bethesda, MD
Program Specialist April 2018 - Nov 2018
Answered and documented calls via electronic tracking and messaging systems; forward calls as per established procedures; provided follow-up support via phone or email for patients, providers, and vendors alike; liaised with multiple health insurance providers to verify policy coverage; coordinate prior authorizations for prescribed therapies; research alternative insurance options, and/or sourcing available financial assistance programs, as appropriate; process patient applications using a multi-level approach to assess eligibility, applicable funding options within program specifications, and prescribed therapy options of various complexity; coordinated current program needs with partner distributors and pharmaceutical manufacturers to request products, tracked shipments while maintaining compliance with established policies and company procedures; navigated and troubleshot physicians, nurses, and other healthcare personnel through Care Connect Portal; managed the order and transferred prescriptions based on their degrees of urgency to specialty pharmacies; maintained familiarity with the market place and the insurance options available for patients, also ensured patients are educated on the available options; assisted with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data e in the program's tracking system
Navy Support Activity Bethesda (NSAB) Bethesda, MD
Unaccompanied Housing Associate June 2017 - January 2018
Responsible for front desk duties, but not limited to: maintaining individual security and privacy of all guests and military service members throughout the duration of their stay; ensured that all guests felt welcomed and addressed any needs that may arise, such as: prompt, respectful resolution and processing of any complaints, maintenance requests, key card troubleshooting/duplication/issuance, room registration and assignments of military service members; maintained local database records of occupied and vacant rooms pertaining to on-site inventory; consistently provided proper communication with management personnel; answered multiple phone lines, operated as point-of contact, professionally interacted with military service members provided information concerning housing programs and other base information; provided assistance in handling resident complaints, involving management as necessary, in addition to utilizing Property Management System (PMS) and designated software to access guest information; received requests and processes within established guidelines; responsible for the accountability of all room keys and any other inventory maintained at the front desk; generated and printed various occupancy reports, answered phones and transferred calls to appropriate individual(s); logged trouble calls and ensured appropriate department is notified, communicated with Naval Police & other law enforcement on base ; along with other duties as assigned
Law Offices of Tilman Dunbar Jr. Silver Spring, MD
Legal Research Associate July 2012 - June 2019
Consistently utilized Westlaw, Lexis Nexis and internet resources to discover and confirm information relevant to court cases, hearings, depositions and legal meetings; serve as an integral member with providing assistance to attorneys in preparation for trial cases and all official legal proceedings; coordinated and set-up trial cases, legal meetings, including, pulling documents, talking with clients, submitting paperwork to the court and analyzing legal research; verified that the data collected and information is correct and determine if additional steps are required; researched, summarized and produced copies of information for attorneys to use at a later date; maintained accounting records, drafted contracts and guided individuals through the process of setting-up wills and trust funds; provided customer service to clients in terms of explaining legal forms; established and maintained case files
Motor Vehicle Administration (MDOT) Frederick, MD
Customer Agent II June 2013 - July 2015
Performed a variety of duties such as titling and registering vehicles, licensing and monitoring drivers, issuing identification cards, drivers licenses and regulation of vehicle related businesses; performed keyword record searches; enforced insurance and vehicle emissions inspection laws, investigated cases for non-compliance with motor vehicle laws and regulations along with other customer support functions; administering, monitoring and proctoring of examinations; verified foreign passports, employment authorization cards, permanent resident cards, out of country driver licenses and other lawful status documents with Document Specialist
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