Dedicated customer service manager with 10+ years of experience in “big box” retail. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperformed operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
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