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Mechandiser Resume Example

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MECHANDISER
Career Overview
A hard working and dependable individual seeking a position that offers an opportunity for growth and satisfaction.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Microsoft Office proficiency
  • Suggestive selling
  • Customer service mindset
Accomplishments
  • Selected to train junior associate in procedures, customer service and sales techniques.
  • Recognized for outstanding customer service.
Educational Background
High School Diploma : 2004 Buena High School - Sierra Vista, AZ
Theater Management/Political Science Arizona Western College - Yuma, AZ
Theater Management/Political Science Northern Arizona Universty - Flagstaff, AZ
Experience
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, products, promotions and orders.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints and maintained a positive shopping experience for all store customers.
  • Helped customers with questions, problems and complaints in person, on the phone, and by email.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases.
  • Educated customers on product and service offerings.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Educated employees on new merchandise during seasonal workshops.
  • Created visual marketing and styled window displays.
Work History
Mechandiser
October 2010 to January 2011 Crossmark - Yuma, AZ
  • Complete Service Calls for the Nestle dedicated team within assigned Fry's and Safeway stores.
  • Maintain plan-o-gram integrity.
  • Maintain vendor displays.
  • Ensure product area is clean and well maintained, according to vendor specifications.
  • Understand vendor-specific product knowledge, and communicate that knowledge to Fry's and Safeway personnel when requested.
  • Perform reset work, as required. 
  • Participate in Special Events, as needed.
  • Provide continuous courteous and professional customer service to vendors, Fry's and Safeway personnel, and Fry's and Safeway customers.    
Lead Customer Service Representative
December 2008 to September 2009 Glass Bottom Smoke Emporium - Sierra Vista, AZ
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Maintained daily record of all transactions.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
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Manager in Training
June 2007 to October 2008 Pin Ups Lounge - Huachuca City, AZ
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Delivered food and beverage orders within established timeframes. 
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Collected money and made change.
  • Processed cash, credit card and voucher payments.
  • Stopped service to any adult furnishing alcoholic beverages to a minor.
  • Ensured that alcohol was consumed in designated areas only.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Organized weekly sales reports for the sales department to track product
  • success.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.?
Mechandiser
March 2007 to July 2007 Mosaic - Sierra Vista, AZ
  • Complete Service Calls in the Movies and CD Departments within assigned Best Buy stores.
  • Maintain plan-o-gram integrity.
  • Maintain vendor displays.
  • Ensure product area is clean and well maintained, according to vendor specifications.
  • Understand vendor-specific product knowledge, and communicate that knowledge to Best Buy's personnel when requested.
  • Perform reset work, as required. 
  • Participate in Special Events, as needed.
  • Provide continuous courteous and professional customer service to vendors, Best Buy's personnel, and Best Buy's customers.
Senior Game Adviser/Third Key
June 2006 to December 2016 EB Games - Sierra Vista, AZ
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Maintained daily record of all transactions.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Personal Information
  • Place of Birth: San Diego, Ca
  • Date of Birth: 27th of November, 1985 
  • Present Resident in Arizona, USA
  • Sex: Male
  • Hobbies: Reading, Tinkering with Computer, Dungeons and Dragons
Skills
  • Active Learning
  • Critical Thinking
  • Customer Needs Assessment
  • Customer Service
Extra-Curricular Activities
  • Arizona Western College Theater Club Treasure: 2012-2015
Additional Information
  • Adept in the use of computers and applications.
  • Able to provide excellent customer service.
  • Fast learner, can tackle any task with the appropriate guidance.      
  • Willingness to learn, to become proficient in assigned tasks and duties.
  • Can handle pressure, and can stay focused on completing the tasks while achieving the desired outcome.
  • Responsible and can follow direction and instructions.      
  • Willing to travel and work at other sites.
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Resume Overview

Companies Worked For:

  • Crossmark
  • Glass Bottom Smoke Emporium
  • Pin Ups Lounge
  • Mosaic
  • EB Games

School Attended

  • Buena High School
  • Arizona Western College
  • Northern Arizona Universty

Job Titles Held:

  • Mechandiser
  • Lead Customer Service Representative
  • Manager in Training
  • Senior Game Adviser/Third Key

Degrees

  • High School Diploma : 2004
    Theater Management/Political Science
    Theater Management/Political Science

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