Mechandiser Resume Example Crossmark

MECHANDISER

Career Overview

A hard working and dependable individual seeking a position that offers an opportunity for growth and satisfaction.

Core Strengths

Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor

Energetic work attitude
Microsoft Office proficiency
Suggestive selling
Customer service mindset

Accomplishments

Selected to train junior associate in procedures, customer service and sales techniques.
Recognized for outstanding customer service.

Educational Background

High School Diploma : 2004Buena High School - Sierra Vista, AZ

Theater Management/Political ScienceArizona Western College - Yuma, AZ

Theater Management/Political ScienceNorthern Arizona Universty - Flagstaff, AZ

Experience

Interviewed clients via market research surveys to identify product issues and customer needs.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Up-sold products and motivated customers to upgrade current product plans.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, products, promotions and orders.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints and maintained a positive shopping experience for all store customers.
Helped customers with questions, problems and complaints in person, on the phone, and by email.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases.
Educated customers on product and service offerings.
Cleaned and organized the store, including the checkout desk and displays.
Educated employees on new merchandise during seasonal workshops.
Created visual marketing and styled window displays.

Work History

Mechandiser
October 2010 to January 2011Crossmark - Yuma, AZ

Complete Service Calls for the Nestle dedicated team within assigned Fry's and Safeway stores.
Maintain plan-o-gram integrity.
Maintain vendor displays.
Ensure product area is clean and well maintained, according to vendor specifications.
Understand vendor-specific product knowledge, and communicate that knowledge to Fry's and Safeway personnel when requested.
Perform reset work, as required.
Participate in Special Events, as needed.
Provide continuous courteous and professional customer service to vendors, Fry's and Safeway personnel, and Fry's and Safeway customers.

Lead Customer Service Representative
December 2008 to September 2009Glass Bottom Smoke Emporium - Sierra Vista, AZ

Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Maintained daily record of all transactions.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Manager in Training
June 2007 to October 2008Pin Ups Lounge - Huachuca City, AZ

Maintained full knowledge of bar and menu items and made recommendations.
Delivered quality food and beverage service to guests in a responsible manner.
Delivered food and beverage orders within established timeframes.
Maintained full knowledge of all menu items, contents and preparation methods.
Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
Collected money and made change.
Processed cash, credit card and voucher payments.
Stopped service to any adult furnishing alcoholic beverages to a minor.
Ensured that alcohol was consumed in designated areas only.
Maintained bar stocks, replenishing daily as necessary.
Performed closing duties including cleaning, sanitizing and replenishing.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Ensured that team member responsibilities were defined and understood.
Established and maintained effective communication system.
Organized weekly sales reports for the sales department to track product
success.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Opened and closed the store, which included counting cash drawers and making bank deposits.?

Mechandiser
March 2007 to July 2007Mosaic - Sierra Vista, AZ

Complete Service Calls in the Movies and CD Departments within assigned Best Buy stores.
Maintain plan-o-gram integrity.
Maintain vendor displays.
Ensure product area is clean and well maintained, according to vendor specifications.
Understand vendor-specific product knowledge, and communicate that knowledge to Best Buy's personnel when requested.
Perform reset work, as required.
Participate in Special Events, as needed.
Provide continuous courteous and professional customer service to vendors, Best Buy's personnel, and Best Buy's customers.

Senior Game Adviser/Third Key
June 2006 to December 2016EB Games - Sierra Vista, AZ

Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Maintained daily record of all transactions.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Personal Information

Place of Birth: San Diego, Ca
Date of Birth: 27th of November, 1985
Present Resident in Arizona, USA
Sex: Male
Hobbies: Reading, Tinkering with Computer, Dungeons and Dragons

Skills

Active Learning
Critical Thinking
Customer Needs Assessment
Customer Service

Extra-Curricular Activities

Arizona Western College Theater Club Treasure: 2012-2015

Additional Information

Adept in the use of computers and applications.
Able to provide excellent customer service.
Fast learner, can tackle any task with the appropriate guidance.
Willingness to learn, to become proficient in assigned tasks and duties.
Can handle pressure, and can stay focused on completing the tasks while achieving the desired outcome.
Responsible and can follow direction and instructions.
Willing to travel and work at other sites.

Resume Overview

Companies Worked For:

Crossmark
Glass Bottom Smoke Emporium
Pin Ups Lounge
Mosaic
EB Games

School Attended

Buena High School
Arizona Western College
Northern Arizona Universty

Job Titles Held:

Mechandiser
Lead Customer Service Representative
Manager in Training
Senior Game Adviser/Third Key

Degrees

High School Diploma : 2004
Theater Management/Political Science
Theater Management/Political Science

Mechandiser Resume Example

Resume Score: 90%

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