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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Telephone etiquette
  • Excellent written and oral communication
  • Good communication skills
  • Customer Relations
  • Route dispatch
  • Medical terminology knowledge
  • Administrative support
  • Recordkeeping strengths
  • Multi-line phone talent
Work History
10/2019 to Current Mayor Siertek Ltd. | Warner Robins, GA,
  • Attended public forums, events and informal meetings.
  • Directed operations, planning and administration of city departments.
  • Appointed qualified candidates to positions such as chief of police.
  • Contributed to task forces and subcommittees focused on particular issues.
  • Signed contracts, ordinances and other official documentation to execute orders of office.
  • Oversaw business-wide changes to modernize procedures and organization.
08/2017 to Current Paraprofessional Educator Columbia County School District | City, STATE,
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support during classes, group lessons and classroom activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Recorded grades for coursework and tests in online reporting system.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
08/2018 to 08/2020 Medical Records Clerk/Referral Specialist North Florida Pediatrics | City, STATE,
  • Scheduled appointments with specialists on behalf of clients.
  • Assisted clients in locating resources that accepted various insurances.
  • Notified and reminded clients of appointments.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Built professional relationships with service providers.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
12/2010 to 05/2017 Administrative Assistant Town Of White Springs | City, STATE,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Expected in 06/1987 High School Diploma | Columbia High School, Lake City, Florida, GPA:

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92Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Columbia High School
Job Titles Held:
  • Mayor
  • Paraprofessional Educator
  • Medical Records Clerk/Referral Specialist
  • Administrative Assistant
Degrees
  • High School Diploma

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