A Quality and Inventory Control Leader with a strong background in warehouse operations, projects, and management. Enthusiastic team player dedicated to process improvements, staff development, and a goal to continue in a management career.
Quality assurance and control
Training and Leadership
Boy Scouts of America: Eagle Scout
ISO 9001:2008 Quality Management System
Army Excel, level 2 (advanced) trained
Shelf-life Management Trained
Mobile Equipment operator certified
aid and CPR certified
Government Motor Vehicle Certified/Licensed for: 26,000 bs Truck/flat bed, 4000
lbs to 15,000 lbs
USA Government cleared, Secret Security Clearance
Material Examiner and Identifier07/2010 to Current Sierra Army Depot, Department of Defense, Army – Herlong CA 96113
Salary: $24.61 Per Hour, Hours per week: 45.
Performs research, testing, and quality control
processes to correctly identify, classify, and keep
products functional and
repaired in compliance with military specifications.
Highly trained and trains others to use three different automated supply systems. Two are Enterprise Resource System's using SAP. Can use the systems to receive material, select and perform Inventory counts, movement of material, shipping, and to research discrepancies/errors then to resolve them.
Has worked and works when required in all aspects of warehousing; Receiving, Storage, Inventory, Shipping. (each in a different warehouse, some in different projects)
Has been delegated/assigned and temporarily promoted to a Material Handler Leader in three areas, Pre-Receiving, Receiving, and Inventory, of the retrograde directorate.
Has managed and lead up to 25 long term employees. Managing employees work load and assignments, performing daily production reports, assists with training for both new and current employees, and filing of departments paperwork.
Teaches, trains, and mentors other employees throughout my directorate and other directorates. Gives both individual level and group training on warehouse procedures, rules and regulations, and job specific technical training.
Works and assists upper management in updating training guides, standard operating procedures and other supply policies.
Developed and updates several Microsoft Excel databases for warehouses that have greatly improved the warehouses daily operations in tracking, production, form generating, and discrepancy resolving.
Maintains the warehouse to assure safety and federal regulation compliance, like keeping with OSHA safety standards and ISO standards.
Team Leader02/2010 to 04/2010 Census Bureau, Department of Commerce – Reno, Nevada 89512
Salary: $18.00 per hour. Hours per week: 55
Trained all new enumerators for the 2010
Census Bureau Update Leave Operation, within the White Pine district.
pertaining to the 2010 Census Bureau and maintained extra supplies and all
workloads before assigned to an enumerator.
Instructed and gave the
appropriate materials to the enumerators that were needed for the area that
I assigned to them (paper work, forms,
writing materials, etc.).
Managed and trained 16
different enumerators for the Update Leave section of the 2010 Census.
Customer Care and Commitment Resolution Specialist09/2008 to 11/2010 Convergys, AT&T – Cedar City, Utah
$10.50 Per Hour Hours per week: 40.
Investigate, inspect, and resolve issues
with customer\'s accounts and technical issues.
resolve commitments, which are forms filed
if an agent is unable to finish resolving the customer\'s
issues on the first
Assist regular customer
service agents with system knowledge and troubleshooting.
Take regular customer service representative
inbound calls by handling customer concerns and
upholding company policy for AT&T
Mobility through inbound customer and retail agent\'s calls.
Information Technician Assistant08/2006 to 07/2007 University of Nevada, Reno – Reno, Nevada
$12.50 Per Hour Hours per week: 20 .
Diagnosed and resolved software problems for
the University of Nevada Reno as a whole
Moved and organized computer equipment,
weighing up to eighty pounds.
Inventoried and tracked all computer parts
needed for the department.
Managed confidential information in multiple
Completed work orders, to fix, install,
operate or remove programs, and any other computer related
issues that I was assigned.
University faculty to use new applications and hardware
High School Diploma: 2006White Pine High School-
NevadaMember of the National Honors Society, 3.9 GPA,
Soccer team, Drama club, Choir
Some College (2 years): EnglishUniversity of Nevada, Reno-