Sold special event decor for small party decoration company in call center environment. Ability to quickly build trust and rapport and expert closing techniques resulted in Top Sales and promotion to Manager in 2013. Created employee handbook defining policies and procedures, daily tasks, incentives, scripts, and email templates. Recruited and trained talented sales staff, nearly 100% retention. Maintained weekly employee schedule, sales tracking, meetings, and development. Supported CEO in all manner of operations.
Solid closer for High volume membership sales for international dating service. Managed independent satellite office location. Conducted intake interviews over the phone and in person to close new business. Output minimum 100 calls per day to market and pitch membership packages. Worked closely with remote account team to discuss new member interviews and impressions and resolve customer service complaints.
Enrolled doctors and medical professionals to participate in pharmaceutical panel discussions. Generated leads via internet research, networking, and cold calling. Retained participants through account and relationship management. Assisted with training and mentoring new associates.
Advised new and existing customers on insurance policies in busy call center. Gave information on various plan options, up-selling where possible. Resolved customer service queries and issues in a timely and effective manner. Audited other staff phone calls for quality control. Awarded special recognition for outstanding customer service.
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